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Metrics and Models in Software Quality Engineering (2nd Edition)
Quality: Popular Views
The Iterative Development Process Model
Quality and Quality Management Metrics
Conducting Software Project Assessments
Software Process Assessment Cycle
Building Web Applications with UML (2nd Edition)
Discussion
Scripting
UML to HTML
Mapping Web Elements to UML, and Vice Versa
Sample Screen Shots
Cisco IOS in a Nutshell (In a Nutshell (OReilly))
Interface show Commands
EIGRP
Route Filtering
BGP TTL Security
Switch Monitor Port for IDS or Sniffers
Microsoft VBScript Professional Projects
Arrays
Project Case Study Desktop Customization and Deployment
Creating Administrator Accounts
Report Distribution and Remote Archive Management
Appendix B Whats on the Companion Web Site
Oracle SQL*Plus: The Definitive Guide (Definitive Guides)
Grouping and Summarizing
Types of Output Files
Using SQL to Write SQL
Environment Variables That Affect SQL*Plus
Windows GUI SQL*Plus
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Seeing Services Through Your Customers Eyes-Becoming a customer-centered organization
Success Story #2 Bank One Bigger… Now Better
Executing Corporate Strategy with Lean Six Sigma
Success Story #4 Stanford Hospital and Clinics At the forefront of the quality revolution
Designing World-Class Services (Design for Lean Six Sigma)
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