Index_S

S

scalability, of software development, 8, 11, 23

semi-customized product model, 182, 185

separability , of software development, 7 “8

Shinde, 55

Sierra GSA

and e-commerce, 222

and end-users, 224

and identity, 215

and knowledge transfer, 240, 241

and recruitment, 242

and trust, 252

attitudes to knowledge, 138 “9

background, 135 “6

closes subsidiary, 144 “5

communication problems, 137 “8, 143 “4, 147

comparison with GlobTel GSAs, 152

development models, 136, 137, 141 “2, 146 “7

efficiency differences, 142 “3

final phase of GSA, 141 “5

growth phase of GSA, 136 “41, 146 “50

motivation for GSA, 136

organizational cultures, 139 “41, 143, 148 “50

subsidiary set up, 136, 145 “6

survey methods , 44, 46 “7

use of standardization, 211

Silicon Valley culture, 96, 97, 103 “4

Singapore, 12

size of firms, 4, 5 “6, 150, 152, 222, 224

SKA, 51

Smith, Adam, 64 “5

social and human issues, 8 “9, 11, 23

see also ethical code for GSAs, human resources management

Softsys, 43, 51

software development, 7 “8, 112, 240

software industry, effects of globalization, 28

space and place, 206, 218 “221

dialectical analysis of, 123 “131

distinction between, 112

space-based work, 35

transformation between, 113, 128

space “time distanciation, 206

space “time distinction, 113

Sri Lanka, 12

St Petersburg, 12, 17

stability, of organizational identity, 92

stabilization phase of GlobTel externalization, 54, 62 “3

standardization

and GDAs, 74 “5

and GlobTel “Witech GSA, 76 “81

and local practices, 130 “1

and space “place analysis, 129 “31

as control tool, 146, 253

difficulty of, 9

nature of, 64 “66

of human resource management, 38

of identity, 109

of individuals, 33 “4, 38, 217

of infrastructure, 75, 77

of knowledge, 76

of knowledge transfer, 37 “8

of management, 37, 69

of methodologies, 37

of processes, 75 “6, 77 “8

of skills, 71

quest for, 6

reactions to, 69

tensions in, 37 “38

theory and conclusions , 207 “8, 211 “14

standardized packages, 84

standards

Capability Maturity Model, 13, 33, 76, 133, 243

for ethical management, 253

inscriptions of, 78, 81

ISO 9000, 33, 113, 163

People Capability Maturity Model, 243

redefinition of, 85 “86

superseding, 76

translation of, 76 “81, 83

see also standardization

structuration theory, 157 “8, 199 “201, 207

subsidiaries, 5, 184, 239, 250 “251

supplier countries , 12 “20

choosing, 21

future trends, 21 “22

overview, 12

see also individual countries

surveillance, 257

sweatshops, 254