Chapter 1

1. Paul Ekman, Emotions Revealed: Recognizing Faces and Feelings to Improve Communication and Emotional Life (New York: Henry Holt and Company, 2003).

2. Solomon E. Asche, Effects of Group Pressure upon the Modification and Distortion of Judgments, in Harold S. Guetzkow, ed., Groups, Leadership, and Men (Pittsburgh: Carnegie Press, 1951), 177 “190.

3. Stanley Milgram, Obedience to Authority: An Experimental View (New York: Harper & Row, 1974).

Crucial Confrontations. Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Crucial Confrontations
ISBN: 0071446524
EAN: 2147483647
Year: 2005
Pages: 115

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