List of Sidebars
Introduction: Whats a Crucial Confrontation? And Who Cares?
- The Results Speak for Themselves
Chapter 1: Choose What and IfHow to Know What Crucial Confrontation to Hold and If You Should Hold It
- Groundhog Day
- What Are We Thinking?
Chapter 2: Master My StoriesHow to Get Your Head Right before Opening Your Mouth
- The Fundamental Attribution Error
- Becoming Curious
Chapter 3: Describe the GapHow to Start a Crucial Confrontation
- The Big Surprise
Chapter 6: Stay Focused and FlexibleWhat to Do When Others Get Sidetracked, Scream, or Sulk
- Something Came Up
- Get to the Source
Crucial Confrontations
ISBN: 0071446524
EAN: 2147483647
EAN: 2147483647
Year: 2005
Pages: 115
Pages: 115
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