Nan Si Shi University of South Australia, Australia
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Library of Congress Cataloging-in-Publication Data
Wireless communications and mobile commerce / Nansi Shi, editor. p. cm. Includes bibliographical references and index.
ISBN 1-59140-184-4 -- ISBN 1-59140-185-2 (ebook)ISBN 1-59140-212-3
1. Mobile commerce. 2. Wireless communication systems. I. Shi, Nan Si, 1953-
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher.
About the Editor
Nan Si Shi received his Ph.D. in Information Systems Management at the University of South Australia, and his Master's in Computer Networks at Nanyang Technological University Singapore. Dr. Shi has more than 20 years of experience in the Information Systems field, including industry practice, academic research, and teaching. He participated extensively in research projects on information technologies. He has authored and edited a few books, Essential Technologies for E-Commerce, Information Technology of E- Commerce, and Architectural Issues of Web-Enabled Electronic Business, and has published a number of research papers and chapters. He is currently responsible for the areas of corporate IT strategy planning, e-business, m- commerce, IT security policy, information management, innovation management, etc. He is also Adjunct Research Associate of the Division of Business and Enterprise at the University of South Australia, and a member of the International Board of Editors for the Journal of Information Technology Education. He is a member of the advisory board for University of South Australia Bachelor of Engineering in Singapore. His recent teaching experience includes Information Systems Management for MBA.
About the Authors
Suliman Al-Hawamdeh is Founder and Program Director of the Master of Science in Knowledge Management at Nanyang Technological University (Singapore). He is also Founder and President of the Information and Knowledge Management Society (iKMS), a professional organization dedicated to the advancement of the information and knowledge management profession. Dr. Hawamdeh is the author of two books on knowledge management, Information and Knowledge Society (McGraw-Hill) and Knowledge Management: Cultivating the Knowledge Professionals (Chandos Publishing, Oxford). He is the Editor-in-chief of the Journal of Information and Knowledge Management.
C.R. Chatwin, Professor, holds the Chair of Industrial Informatics and Manufacturing Systems (IIMS) at the University of Sussex, UK; where, inter alia, he is Director of the South East Advanced Technology Hub (SEATH), the IIMS Research Centre, and the Laser and Photonic Systems Research Group. Before moving to Sussex, Professor Chatwin spent 15 years at the University of Glasgow, Engineering Faculty (Scotland, UK), where, as a Reader, he was head of the Laser and Optical Systems Engineering Centre and Industrial Informatics Research Group. He published two research-level books—one on numerical methods, and the other on hybrid optical/digital computing—and more than 200 international papers.
Constantinos Coursaris is a Ph.D. student in the Information Systems area at the DeGroote School of Business at McMaster University (Ontario, Canada). His Ph.D. research focuses on e-business and mobile commerce. He holds an MBA in e-business from McMaster University, and a B.Eng. in Aerospace from Carleton University (Ontario, Canada). He has held management positions in information technology, retail, and hospitality. He has several publications in the area of mobile commerce, including articles in the Canadian Journal of Administrative Studies and the Quarterly Journal of Electronic Commerce. His research interests include e-business, m-commerce, wireless privacy, wireless security, usability of wireless devices, wireless applications, m-commerce pricing, and location-based services.
Nikhilesh Dholakia is a Professor in the marketing, e-commerce, and management information systems areas at the University of Rhode Island (URI), USA, and a faculty associate at URI's Research Institute for Telecommunications & Information Marketing. He has published extensively in the fields of marketing, e-commerce, and consumer culture, and taught in several academic and executive programs in Asia, Europe, and Latin America. Dr. Dholakia won the Charles Slater award of the Journal of Macromarketing. He also chaired doctoral dissertations that won the Marketing Science Institute's Alden G. Clayton award and the Association for Consumer Research/Sheth Foundation award, and he supervised award-winning student essays at the Pacific Telecommunications Council. His recent books include Worldwide E-Commerce and Online Marketing: Watching the Evolution (Quorum, 2002) and M-Commerce in North America, Europe, and Asia-Pacific: Cases and Readings (Idea Group Publishing, 2003, forthcoming). Dr. Dholakia holds a B.Tech. in Chemical Engineering from the Indian Institute of Technology, an MBA from the Indian Institute of Management, and a Ph.D. from the Kellogg School of Management at Northwestern University (Illinois, USA).
Ruby Roy Dholakia is Director of the Research Institute for Telecommunications and Information Marketing (RITIM) in the College of Business Administration at the University of Rhode Island (URI) (USA) and Founder of the COTIM series of conferences. She is also a Professor of Marketing at URI. She holds a B.S. in Marketing and an MBA from the University of California at Berkeley and a Ph.D. in marketing from Northwestern University (Illinois, USA). Engaged extensively in research projects on telecommunications and information technologies for the home and the workplace, she authored numerous books, such as Marketing Strategies for Information Technologies (JAI Press, 1994), New Infotainment Technologies in the Home: Demand-Side Perspectives (Lawrence Erlbaum Associates, 1996), and Worldwide E-Commerce and Online Marketing: Watching the Evolution (Quorum, 2002). Her research on information technology consumers and markets, including e-commerce and m-commerce topics, appeared in major business and IT journals.
Sheng-Uei Guan received his M.Sc. and Ph.D. from the University of North Carolina at Chapel Hill (USA). He is currently with the Electrical and Computer Engineering Department at National University of Singapore. Professor Guan also worked in a prestigious R&D organization for several years, serving as a design engineer, project leader, and manager. He also served as a member on the R.O.C. Information & Communication National Standard Draft Committee. After leaving the industry, he joined Yuan-Ze University in Taiwan for three and a half years. He served as Deputy Director for the Computing Center, and also as Chairman for the Department of Information and Communication Technology. Later he joined La Trobe University (Melbourne, Australia) with the Department of Computer Science and Computer Engineering, where he helped to create a new multimedia systems stream.
Khaled Hassanein is Associate Professor of Information Systems at the DeGroote School of Business at McMaster University (Ontario, Canada). His current research interests are in the areas of e-business and m-commerce, including online trust, e-finance, e-health, automated website analysis and personalization using pattern recognition techniques, wireless device usability, as well as online privacy. Dr. Hassanein has published in the Quarterly Journal of Electronic Commerce, Canadian Journal of Administrative Sciences, Journal of Information Technology Cases and Applications, and the Neural Networks Journal, among others. He has presented at many international conferences related to e-business and pattern recognition. Dr. Hassanein is a Senior Member of the IEEE and a Co-director of the annual McMaster eCase Competition.
Milena Head is the Director of the McMaster eBusiness Research Centre (MeRC) (Canada), Faculty Director for the World Congress on the Management of Electronic Business, and a Co-director of the annual McMaster eCase Competition. Specializing in e-business and HCI, she has published in International Journal of Human-Computer Studies, Interacting with Computers, Group Decision and Negotiation, Internet Research, Human Systems Management, Quarterly Journal of Electronic Commerce, Journal of Business Strategies, Canadian Journal of Administrative Sciences, among others, and has presented at numerous international conferences. Her research interests include trust and privacy in electronic commerce, interface design, mobile commerce, Web navigation, Web-based agents, supply chain collaboration, online negotiation, e-retailing, and information retrieval.
Nir Kshetri is Assistant Professor in the College of Business at the University of North Carolina at Greensboro, USA (from August 2003). Previously, he was on the faculty of Management School, Kathmandu University (Nepal). His research focuses on international e-business and technology diffusion. His works were published in Small Business Economics, Electronic Markets, Pacific Telecommunications Review, and as chapters in several books and conference proceedings. He was the winner of the 2001 Association for Consumer Research/Sheth Foundation Dissertation Award. He also won first prize in the Pacific Telecommunications Council Essay Competition in 2001 and second prize in the same competition in 2000. He obtained his Ph.D. from the University of Rhode Island.
Bonnie Lam graduated cum laude from the University of Cape Town (South Africa) in 2002, achieving her Bachelor of Science Honors degree in Computer Science. During her studies, she focused on the networks and databases areas. She is interested in communication technology and distributed applications. Bonnie Lam is currently employed by UUNET SA (Pty) Ltd. as one of the developers in the company.
Mark Lehrer is Assistant Professor of Management at the University of Rhode Island, USA. After obtaining his Ph.D. at INSEAD, he worked as a Research Fellow at the Social Science Center Berlin (WZB; Germany) in 1997 and 1998. His research interests revolve around comparative national management styles, European civil aviation, globally distributed knowledge management, and German high-tech. Recent publications appeared in Journal of World Business, Organization Studies, Industrial and Corporate Change and California Management Review.
P.W. Lei is a Ph.D. student in the School of Engineering and Information Technology at the University of Sussex, UK. Her research interests include multiagent systems, auction market model, evolutionary computing, electronic commerce, and management of information technology.
Ken MacGregor is the Professor of Computer Science and Head of the Computer Science Department at the University of Cape Town in South Africa. His research focus is predominately distributed computing systems and distributed application development, particularly wireless distributed systems. Ken MacGregor has been a Full Professor at the University of Cape Town since 1974, during which time he has been involved with many commercial organizations, the latest being Vodacom, the Vodaphone subsidiary in South Africa, where he has acted as a consultant.
Chon Seng Ngoo received his B.S. from National University of Singapore in 2002. His research interests include software agents and electronic commerce.
John H. Nugent, D.B.A., C.P.A., serves as an Assistant Professor in the Graduate School of Management (GSM) at the University of Dallas (Texas, USA), where he teaches strategy, wireless, and other telecommunications courses. He also established GSM's Information Assurance concentration and serves as the Director of the University's Center of Information Assurance. He concurrently serves as CEO of the Hilliard Consulting Group, Inc., a leading strategy consulting firm in the telecommunications and IT industry segments. Previously, he served as President and a Board of Director member of a number of AT&T subsidiaries. John was awarded the Defense Electronics "10 Rising Stars" award in July 1989 as well as the Diplome de Citoyen D'Honneur, Republic of France, in June 1988.
Tommi Pelkonen is a Doctorate Candidate at the Helsinki School of Economics (Finland). In his professional career, he worked as Management Consultant specializing in mobile telecommunications, internationalization, and business strategy formulation at Satama Interactive (www.satama.com), a European digital services firm. He worked on multiple mobility-related business projects. Prior to Satama, Tommi Pelkonen worked as project manager and researcher in LTT-Research Ltd. (www.ltt-tutkimus.fi), analyzing the developments in the Finnish interactive service provision markets. This topic also forms the theme of his doctoral dissertation. M.Sc. (Econ.) Pelkonen authored several publications of the Finnish digital media landscape. His latest report (2002) was on analyzing the earnings logic of the Finnish digital television industry. In addition, Mr. Pelkonen worked as IT project supervisor and lecturer in the Information Technology Program (ITP) at the Helsinki School of Economics.
Mahesh S. Raisinghani is Program Director of eBusiness and a faculty member at the Graduate School of Management, University of Dallas (Texas, USA), where he teaches MBA courses in Information Systems and eBusiness. Dr. Raisinghani was the recipient of the 1999 UD Presidential Award; 2001 King/Haggar Award for excellence in teaching, research, and service; and the 2002 research award and a finalist at the 2002 Asian Chamber of Commerce awards. He serves as an Associate Editor and on the editorial review board of leading information systems/e-commerce journals and on the board of directors of Sequoia, Inc. Dr. Raisinghani is included in the millennium edition of Who's Who in the World, Who's Who Among America's Teachers, and Who's Who in Information Technology.
Mats Samuelsson worked within the telecommunications industry since the early 1980s, in areas spanning traditional telephony as well as broadband systems and services. With experience in product management, business development, and marketing for US and international markets, he worked with service providers all over the world, introducing new service technology for telephone broadband and wireless networks. Service technologies include Intelligent Networks, messaging, IP, and other enhanced services. He is currently working on setting up a venture focused on allowing wireless operators to offer integrated business services to their business customers. Mats Samuelsson holds graduate degrees in business administration, manufacturing engineering, and electrical engineering from the Wharton School, Boston University (Massachusetts, USA), and the Royal Institute of Technology in Stockholm, Sweden, respectively.
S.H. T ng received a B.BA. degree in Business Information Systems and an MBA degree in Finance and Banking from the University of Macao, China, in 1994 and 1998, respectively. She was Lecturer of Quantitative Methods of this university. At present, she is a Ph.D. student in management science at Instituto Superior de Ci ncias do Trabalho e da Empresa, Lisbon, Portugal. Her research areas are information systems, logistics, electronic commerce, and banking.
Nico de Wet is a Master of Science student in the Data Network Architecture Lab at the Computer Science department of the University of Cape Town, South Africa. His research is focused on software performance engineering using the UML 2.0 standard. Nico de Wet graduated cum laude from the University of Cape Town in 2002, achieving his Bachelor of Science Honors degree in Computer Science. He has an active interest in communication technology, wireless middleware, and enterprise application integration.
Nadim Yazdani completed a Bachelor of Science (Information Systems) degree at Rhodes University, Grahamstown (South Africa), in 2001 before proceeding to do his Honours in Computer Science at the University of Cape Town (South Africa) the following year. Nadim Yazdani currently works as a Software Analyst/Developer for a Cape Town-based software company specializing in the delivery of novel Web applications to a variety of local and international clientele.
R.C.D. Young obtained his undergraduate and Ph.D. degrees from Glasgow University (Scotland, UK). Until 1993, he was employed within the Laser and Optical Systems Engineering Research Centre at Glasgow, during which time he gained wide experience in optical systems engineering and image/signal-processing techniques. He participated in two European-funded electro-optical projects involving pan-European collaboration between leading European Universities and Industry. The second of the projects was proposed and led by Glasgow University. In April 1995, he was appointed a Lecturer in the School of Engineering at the University of Sussex (UK), a Senior Lecturer in October 1998, and a Reader in October 1999. There, he is continuing research into various aspects of optical pattern recognition, digital image processing, and electro-optics system design, and he is applying this to a wide range of problems of industrial relevance. More than 70 of his publications appear in peer-reviewed academic journals and at international conferences, many of them invited as papers to special issues. And, he has been invited as a keynote speaker to several conference sessions. He chairs sessions in the conference on Optical Pattern Recognition held each year by SPIE in Orlando, Florida, USA. He is a member of the Society of Photo-Optical Instrumentation Engineers (SPIE), the Optical Society of America, and the IEEE.
Fangming Zhu received his B.S. and M.S. degrees from Shanghai Jiaotong University, China, in 1994 and 1997, respectively. After graduation, he joined Shanghai Ricoh Facsimile Co. Ltd. as a Research Engineer. He is now a Ph.D. candidate in the Department of Electrical and Computer Engineering at National University of Singapore. His current research interests include intelligent agents, evolutionary computation, and agent-based electronic commerce.
The accomplishment of this book relied on many people's contributions and assistance. It is my pleasure to acknowledge with gratitude the insights and excellent contributions provided by all of the authors. Thanks are also due to other reviewers, including Yufei Yuan from McMaster University (Hamilton, Ontario, Canada) and Mats Arvedson and Ola Eriksson from the Royal Institute of Technology (Sweden).
Special thanks also goes to the staff at Idea Group Publishing, particularly to Mehdi Khosrow-Pour, Jan Travers, Michele Rossi, Amanda Appicello, Carrie Skovrinskie, and Jennifer Sundstrom.
I would like to acknowledge all of the people who encouraged me in this project, especially, Professors Kevin O'Brien and Rod Oxenberry, and Associate Professor Graham Arnold from University of South Australia, Dr. James Brancheau, Dr. David Bennett, Ms. Marilyn Ling, and Mr. Andrew Chen.
Finally, I would like to express my deepest gratitude to my family members for their love and support throughout this project.
Nan Si Shi, Ph.D., Editor