Microsoft Technical Support

Technical support is the common term for assistance provided by a software vendor. In this case, I'm talking about assistance that comes directly from Microsoft. Microsoft technical support is available in several different forms.

Support Options

The Microsoft support options are constantly changing. To find out what options are available (both free and fee-based), go to: http://support.microsoft.com

Microsoft Knowledge Base

Perhaps your best bet for solving a problem may be the Microsoft Knowledge Base, which is the primary Microsoft product information source. It's an extensive, searchable database that consists of tens of thousands of detailed articles containing technical information, bug lists, fix lists, and more.

You have free and unlimited access to the Knowledge Base via the Internet. To access the Knowledge Base, use the following URL and then click Search the Knowledge Base: http://support.microsoft.com/search

Microsoft Excel Home Page

The official home page of Excel is at: http://www.microsoft.com/office/excel

This site contains a variety of material, such as tips, templates, answers to questions, training materials, and links to companion products.

Microsoft Office Home Page

For information about Office 2007 (including Excel), try this site: http://office.microsoft.com

You'll find product updates, add-ins, examples, and lots of other useful information.

Note 

As you know, the Internet is a dynamic entity that changes rapidly. Web sites are often reorganized, so a particular URL listed in this appendix may not be available when you try to access it.