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Most of these tricks are learned by trial and error. Does the fact that some of these tasks are difficult mean that they're bugs? No. But knowing how to search for the answers or workarounds can be tough. In this book I've provided every answer and/or workaround that I could.
Mail merges can be done with many file types other than Word documents. These are described in the chapter on Mail Merges, which begins on page 17-1.
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