In a series of surveys conducted by our group with a number of business people who had many years of experience with IT, one important issue emerged: The support and management of products, services, and information systems is the clearest indicator of the professionalism of a project development group.
After all, if you are a business person who depends on existing production systems to provide services to your external clients , the quality of product and system support is paramount: "I'm sorry that we can't process your application, the computer system is down. If you can ring later after all we pride ourselves in our customer service." |