Index_C

C

Cadillac, 107 “108

Calendar elapsed time, 525

Calibration, 526

Calipers, 527

Capacitive tests, 530

Capital investments, 661

Capital surplus , 670

Carlzon, Jan, 125 “126

Case studies, 148

Cash, 681

in annual reports , 671

in business transactions, 675

vs. profits, 678

ratio analysis of, 691 “692

recording, 675

sources of, 669, 673

uses of, 673

Cash basis, of accounting, 677

Cash flow, 700

calculating, 701

and change management, 127

and current assets and liabilities, 702

definition of, 700

depreciation as part of, 685

forecasting, 691

as measure in TOC (theory of constraints), 462

in NPV (net present value) analysis, 610

present value of, 162 “163, 165

and tax shelter schemes, 702

and working capital, 702

Cashing out, 667

Cash receipts journals, 675

Casting, 204

Catalogs, 582

Categories, 477

Category lists, in trade-off studies, 472

Catholic clerics, 672, 673

Causality, 33

Cause and effect relationships, 33, 134, 376

CDI (customer desirability index), 77

Cendata, 146

Census, 146

Centerboard hopper feeders, 207

Center for Advanced Purchasing Studies, 157

Centralized benchmarking, 124

Centrifugal hopper feeders, 207

Chain rule, 656

Chambers of commerce, 147

Change, psychology of, 126 “127

Channel value, 54

Characteristic matrix, 63 “64

Characteristics, 254 “255

Charting, 133

Check sheets, 484

Chemical measurements, 527

Chi-square test, 334, 626

Classification, 254 “255

Classified attribute analysis, 422 “426

Classified data, analysis of, 421 “430

Classified responses, 422

Classified variable analysis, 426 “428

Clean opinions (accounting), 671

Clerical process, as measure of quality cost, 493

Closed systems, 35

CNC lathe, 61 “63

Coefficient of expansion, 531

COGS (cost of goods sold), 711

in financial benchmarking, 157

in product design cycle, 194

reducing, 545

Color marking sensors, 218

Column interaction tables, 384, 386

Combination design, 415 “418

Combinex method, 589 “591

Commerce Business Daily , 147

Commercial cost, 570

Commercial credit ratings, 698

Commodity management organizations, 15

Common stocks, 696 “697

Company life cycle, 133

Comparators, 527

Compensation costs, 36

Competition

and DFSS (design for six sigma), 717

and earnings, 693

and product demand, 662

Competitive assessments, 82, 83 “84

Competitive best performers, 143

Competitive bidding, 10

Competitive evaluations, 118 “119, 131

Competitive quality ratings, 487

Competitive Strategy (book), 99

Competitors, 118

Complaints

handling, 61 “62

indices for, 484

processing and resolution of, 484

Complex reliability block diagrams, 323 “325

Components , 205

costs of, 571 “572

levels of, 442

tolerance levels of, 447 “454

Component testing, 266

Component view, 238

Composite credit appraisal, 698

Compound growth rates, 711

Comptrollers, 503

Computer databases, 146

Computer formats, 339

Concept FMEA, 224, 262

Concept phase, 295

Concurrent engineering, 199, 468

Condition, statement of. see balance sheets

Conduction, 179

Conference method, 513 “515

Confidence level

around estimation, 409

of demonstration tests, 312

Configuration, probability of, 637 “638

Conformance, 29 “30, 112

Conjoint analysis, 88

in DFSS (design for six sigma), 715, 718

empirical example of, 90 “94

hypothetical example of, 89 “90

managerial uses of, 95 “95

Constant dollars, 484

Constant rate failure, 619

Constant-stress testing, 305 “306

Constraints, 180, 457 “458, 463 “465

Construction contractors, 147

Consultants, 148

Consumer's risk, 313

Consumer groups, 147

Contamination, 289

Continuous production flow manufacturing, 207 “208

Continuous time waveform, 621

Continuous transfer manufacturing, 206

Contra account, 684

Contra asset, 684

Contractors, 358

Contribution margin analysis, 706

Control charts , 484, 621 “624

Control factors, 393, 411

in DFSS (design for six sigma), 719

in monitoring team performance, 33

and noise interactions, 337

Controlled radius, 522

Convection, 179

Conventional dimensioning, 518

Conventional tolerancing , 518

Conveyors, 206

Cooperation. see partnering

Coordinate measuring machines, 527

Copper, 531

Copper plating , six sigma in, 6

Corporate culture, 127 “128

Corporate general interest buyers , 117

Corporate growth, 663

Correlation matrix, 83

Corrosive materials, 289, 294

Cost analysis, 156, 485

Cost benchmarking, 123

Cost-function worksheets, 566

Cost of goods sold. see COGS

Cost of non-quality, 101

Cost of sales, 703, 711

Costs, 101

actual, 478 “480, 568, 703

alternative, 703

analyzing, 156

appraisal, 101, 482, 489

benefits of DFM/DFA (design for manufacturability/assembly) on, 189

comparison reports, 480

of components, 571 “572

definition of, 569

design, 569

differential, 703

direct, 36, 703

and earnings, 693

elements of, 571

of engineering changes, 297 “298

estimated, 703

external failure, 101, 483, 491

extraordinary, 703

fixed, 569, 703

freight, 570

functional area, 573

and functions, 580

of goods, 683 “684

historical, 679, 703

imputed, 703

incremental, 569, 703

indirect, 36, 703

internal failure, 101, 483, 490

joint, 703

manufacturing, 569, 571

monitoring system, 478

noncontrollable, 703

opportunity, 703

out of pocket, 704

per dimension, 572

per functional property, 572 “573

period, 704

per period of time, 572

per pound , 572

prepaid , 704

presentation formats for, 485

prevention, 101, 482, 488

prime, 704

of processes, 571 “572

product, 704

production, 704

of product unreliability, 294

quantitative, 572 “573

reducing, 480

replacement, 680, 704

and revenues , 711

of sales, 711

sources of information, 570

standard, 478, 570, 704

sunk, 704

in theory of firm, 662

vs. throughput, 461

tolerance limit, 480

total, 570

and value, 558

and value control, 556

variable, 704

variance of, 480

visibility of, 564 “565, 568

Costs of quality. see quality costs

Cost/time analysis, 134

Cost visibility, 568

in cost-function worksheets, 564, 566

techniques, 571 “573

Counterpart characteristics, 73

Counters, 219

County courthouses, 147

Coupled matrix, 657

Court records, 147

Covariance, 650 “651

Coverage ratios, 692

Crashes, 177

Crash programs, 194 “196

Creative phase (job plans), 582 “584

Credit appraisal, 698

Credit balance, 664

Credits, 664 “665

in business assessments, 136

in business transactions, 672

recording, 675

revolving, 666

using, 673

Critical condition indicators, 219

Critical design review, 466

Critical success factors, 129

Crosby, P., 481

Cross-functional teams , 472, 604

CTP (process characteristics), 510

CTQ (quality characteristics), 510, 719

Cumulative density function, 618

Cumulative distributions, 170 “171, 640

Cumulative frequency, 422

Cumulative rate of occurrence, 425 “426

Current assets, 665

in annual reports, 671

net changes in, 670

ratio of total liabilities to, 697

Current controls, 282

Current liabilities, 665 “666

analysis of, 691

in annual reports, 671

and cash flow, 702

net changes in, 670

Current ratio, 691

Current value, 680

Customer attributes, 201 “202

Customer axis, 77 “78

Customer desirability index (CDI), 77

Customer duty cycles, 291

Customer requirement planning matrix, 72

Customer requirements, 85 “88

Customers

customer axis, 77 “78

in evaluation of competitive products, 203

fast response to, 107

overarching, 54

perception of performance vs. importance, 131

perception of quality, 117 “119

in process FMEA, 269

processing and resolution of complaints, 484

roles in customer/supplier relationship, 13

satisfaction of. see customer satisfaction

service hot lines for, 118

surveying , 118 “119

types of, 229

view on quality, 114

voice of, 73, 83

wants and needs of, 53 “54, 228 “230

Customer satisfaction, 74

and benchmarking, 104

vs. customer service, 49 “51

in expanded partnering, 25

levels of, 49

vs. loyalty, 49

in partnering, 23, 25

and product design, 113 “114

and product performance, 288

and product reliability, 292 “293

scorecard, 718

Y relationship to, 718

Customer service. see services

Customer/supplier relationship, 11 “14

checklists of, 21 “23

improving, 20 “21

interface meetings in, 16

major issues with, 19 “20

Customs and traditions, 582