List of Figures


Chapter 1: QMS Foundations

Figure 1.1: Functional model of a typical QMS.
Figure 1.2: Typical core competencies (processes and subprocesses).
Figure 1.3: The three pillars of a QMS.
Figure 1.4: Potential effective QMS baselines.

Chapter 2: The ISO 9001:2000 QMS

Figure 2.1: Operational model for the ISO 9001—2000 QMS.

Chapter 3: QMS Continual Improvement Framework

Figure 3.1: ISO 9001—2000 continuous/ continual improvement cycle by paragraph.
Figure 3.2: Section 7.3— Design and Development— continuous improvement cycle.
Figure 3.3: Section 7.5— Production and Service Provision.
Figure 3.4: A portion of the ISO 9000—2000 Standard's documentation.

Chapter 4: Recommended QMS Documentation

Figure 4.1: The four-tier operational pyramid concept—ISO 9001—2000 guidelines.
Figure 4.2: ISO 9001—2000 documentation waterfall effect .
Figure 4.3: ISO 9001—2000 hierarchal drivers.
Figure 4.4: Potential QMS information channels.
Figure 4.5: David Wayne Industries online quality manual cover page.
Figure 4.6: David Wayne Industries online quality manual partial table of contents (TOC).

Chapter 5: Quality Manual Design

Figure 5.1: Typical ISO 9001—2000 certification gates.
Figure 5.2: The QMS manual thesis.
Figure 5.3: The four phases of the ISO 9001—2000 Quality Manual (direct sequence with Standard's sections).
Figure 5.4: Configurations for upgraded 1994 manuals (first view).
Figure 5.5: Upgrading a 1994 manual to a 2000 version manual.
Figure 5.6: The ISO 9001—2000 QMS value chain.
Figure 5.7: Value chain incorporating complete interorganizational flow.
Figure 5.8: Diagram of quality manual potential sequences.
Figure 5.9: Schematic representation of possible integrated manuals.
Figure 5.10: Graphic comparative analysis of configurations.
Figure 5.11: Possible configuration for a corporate/ divisional integrated manual.

Chapter 6: Process Document Design

Figure 6.1: Excellent's total business processes.
Figure 6.2: Wolf Telecommunications, Inc.'s (WTI) business process.
Figure 6.3: Wolf Telecommunications, Inc.'s (WTI) executive process with associated procedures.
Figure 6.4: Quality plan to build an electronic device. Process flow with documentation = quality plan (when documentation stipulates resources required).
Figure 6.5: A typical flow-charted process structure.
Figure 6.6: Example of a flow-charted process.

Chapter 8: Forms and the Control of Records

Figure 8.1: Operational versus analytical linkage.
Figure 8.2: Possible ISO 9001—2000 forms linkage schemes.

Chapter 9: Other Mandatory Documents

Figure 9.1: Excellent Corporation's organization.
Figure 9.2: Responsibility and authority legend for Excellent's organization.
Figure 9.3: Excellent Corporation's interdivisional relationships.

Chapter 11: Hub Documents

Figure 11.1: Excellent's hub documentation linkage tree (simplified).

Chapter 13: Leadership

Figure 13.1: Corrective and preventive action with customer complaints and interface to 8.3— Control of Nonconforming Product.
Figure 13.2: The continuous improvement cycle based on the Deming PDSA cycle (Deming 1986).
Figure 13.3: The tip-of-the-iceberg effect.

Chapter 15: Quality Objectives

Figure 15.1: Universal quality objectives design process.
Figure 15.2: Application of the PDSA Deming cycle to ISO 9001—2000 quality objective design.

Chapter 16: Readership and Form

Figure 16.1: Documentation rule to "consider the reader."

Chapter 22: Case Study #1: The Growth Corporation Upgrades to ISO 9001:2000

Figure 22.1: Growth's process management and quality management system.
Figure 22.2: Growth's sequence and interaction of its main processes (refer to Figure 22.1 for subprocess interaction).
Figure 22.3: Growth's four-tier operational pyramid.
Figure 22.4: Organizational structure of growth.
Figure 22.5: Responsibility and authority legend for growth.
Figure 22.6: Product design guidelines.
Figure 22.7: Product manufacturing process.

Chapter 23: Case Study #2: Mike's Advice on ISO 9001:2000 From the Ground Floor Up

Figure 23.1: Mike's ground-floor plan to achieve ISO 9001—2000 for FastBoard.

Appendix D: An Example of Excellent's Process Flow-Charting Protocol

Figure D.1: Excellent's quality audit process flow chart.




ISO 9001(c) 2000 Quality Management System Design
ISO 9001: 2000 Quality Management System Design
ISBN: 1580535267
EAN: 2147483647
Year: 2003
Pages: 155

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