Figure 1.2: Typical core competencies (processes and subprocesses).
Figure 1.3: The three pillars of a QMS.
Figure 1.4: Potential effective QMS baselines.
Chapter 2: The ISO 9001:2000 QMS
Figure 2.1: Operational model for the ISO 9001—2000 QMS.
Chapter 3: QMS Continual Improvement Framework
Figure 3.1: ISO 9001—2000 continuous/ continual improvement cycle by paragraph.
Figure 3.2: Section 7.3— Design and Development— continuous improvement cycle.
Figure 3.3: Section 7.5— Production and Service Provision.
Figure 3.4: A portion of the ISO 9000—2000 Standard's documentation.
Chapter 4: Recommended QMS Documentation
Figure 4.1: The four-tier operational pyramid concept—ISO 9001—2000 guidelines.
Figure 4.2: ISO 9001—2000 documentation waterfall effect .
Figure 4.3: ISO 9001—2000 hierarchal drivers.
Figure 4.4: Potential QMS information channels.
Figure 4.5: David Wayne Industries online quality manual cover page.
Figure 4.6: David Wayne Industries online quality manual partial table of contents (TOC).
Chapter 5: Quality Manual Design
Figure 5.1: Typical ISO 9001—2000 certification gates.
Figure 5.2: The QMS manual thesis.
Figure 5.3: The four phases of the ISO 9001—2000 Quality Manual (direct sequence with Standard's sections).
Figure 5.4: Configurations for upgraded 1994 manuals (first view).
Figure 5.5: Upgrading a 1994 manual to a 2000 version manual.
Figure 5.6: The ISO 9001—2000 QMS value chain.
Figure 5.7: Value chain incorporating complete interorganizational flow.
Figure 5.8: Diagram of quality manual potential sequences.
Figure 5.9: Schematic representation of possible integrated manuals.
Figure 5.10: Graphic comparative analysis of configurations.
Figure 5.11: Possible configuration for a corporate/ divisional integrated manual.
Chapter 6: Process Document Design
Figure 6.1: Excellent's total business processes.
Figure 6.2: Wolf Telecommunications, Inc.'s (WTI) business process.
Figure 6.3: Wolf Telecommunications, Inc.'s (WTI) executive process with associated procedures.
Figure 6.4: Quality plan to build an electronic device. Process flow with documentation = quality plan (when documentation stipulates resources required).
Figure 6.5: A typical flow-charted process structure.
Figure 6.6: Example of a flow-charted process.
Chapter 8: Forms and the Control of Records
Figure 8.1: Operational versus analytical linkage.
Figure 8.2: Possible ISO 9001—2000 forms linkage schemes.
Chapter 9: Other Mandatory Documents
Figure 9.1: Excellent Corporation's organization.
Figure 9.2: Responsibility and authority legend for Excellent's organization.