Index_P

P

pace, management of, 176

Parcells, Bill, 29

partnerships, 20, 183–187, 222–225

pathways-to-growth approach, 72–74

people management, 154–176

agenda setting in, 156–160

communication in, 160–163

and integration, 173–175

and preparation for transition, 169–173

stakeholder communication in, 163–167

and unions, 167–169

performance

credibility through, 151

managing, see end-to-end performance management

measuring, see metric(s)

performance-oriented management, 230–232

personal involvement, 50–51

personal relationships, 151–152

Phelps, Mont, 97, 150

Pichler, Stefan

on bidding, 111

and UK/Ireland business, 109

pilot processes, 236

PinkRoccade, 126

Polaroid, 72

political cycles, 219, 233

Preussag AG, 111

process documentation audits, 210

procurement, government, 218–219

project management, 171

public-sector outsourcing, 212–239

challenges of, 216–221

and changes in political administration, 198

choice in, 237–238

coordinated solutions for, 237

effective, 230–236

framework for enabling, 239

functions/processes for, 215

growth of, 213–216

guide for, 221–230

and information services, 237, 238

interoperability architecture for, 238

and technology investment, 67