Index_O

O

Officesupplies.com, 93

Official Journal of the European Communities (OJEC), 7

ongoing services, 27

Onslow, Chris, 202

on accountability, 205

on changing mind-sets, 203–204

on cosourcing relationship, 205

on experience and training, 205

Ontario (Canada), 54, 222

operational level phase changes, 206–209

operational visibility, 65–66

organizational change initiative, 37–39

outcome metrics, 138–140, 223

output metrics, 138–140, 223

outside investors, communicating with, 163, 165

outsourcing, 26–42

of critical functions/processes, 38, 40–41

definition of, 26–28

effectiveness of conventional, 34–35

increased use of, 245

transformational vs. conventional, 32–34

see also transformational outsourcing

Outsourcing Journal, 222–223

outsourcing providers, 27, 101–103

Owen, Steve, 155

on communications, 11

on implementation, 20

on relationships, 21

on stakeholders, 7, 10–11

owners, communication with, 166–167