Reducing project scope to within shouting distance of available time and resources has the potential to create an adversarial relationship between the project team and the customers, whose needs we must meet. Let's be honest. We've all been there. Fortunately, it does not have to be so. Instead, we can actively engage our customers in managing their requirements and their project scope to ensure both the quality and the timeliness of the software outcomes .
This conclusion is based on some important insights.