Engaging Customers to Manage Their Project Scope


Reducing project scope to within shouting distance of available time and resources has the potential to create an adversarial relationship between the project team and the customers, whose needs we must meet. Let's be honest. We've all been there. Fortunately, it does not have to be so. Instead, we can actively engage our customers in managing their requirements and their project scope to ensure both the quality and the timeliness of the software outcomes .

This conclusion is based on some important insights.

  • It is in our customers' best financial interests to meet their external commitments to their marketplaces . Therefore, delivering a high-quality and, if necessary, scope-reduced application ”on time and on budget ”is the highest overall benefit the team can provide.

  • The application, its key features, and the business needs it fulfills all belong to the customers, not to the application development team. We need customers' input to make the key decisions, and only the customers can really determine how to manage scope and achieve a useful deliverable . We are their humble technological servants. It is their project.


Managing Software Requirements[c] A Use Case Approach
Managing Software Requirements[c] A Use Case Approach
ISBN: 032112247X
Year: 2003
Pages: 257

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