Managing your customers means engaging them in managing their requirements and their project scope.
Customers who are part of the process will own the result.
Getting the job done right means providing enough functionality at the right time to meet the customers' real needs.
Negotiating skills are an invaluable aid to the scope management challenge.
![Managing Software Requirements[c] A Use Case Approach](/icons/blank_book.jpg "Managing Software Requirements[c] A Use Case Approach"){kind=icon}