Conventions Used in This Book

A number of conventions are used in this book to help you. There are several different typefaces used in the text of this book:

• Italic Used when a new term is defined for the first time

• Monospace Used for Web and email addresses, folder and file names, and system messages

• New In This Version Every time the book discusses a feature that's new in Outlook 2003, there will be a New to Outlook 2003 icon in the margin of the page. Look for these icons for a quick primer on new features.

Special Elements

There are several special elements in this book to help you. Tips, notes, cautions, cross references, and troubleshooting notes. Each is used for a different purpose and will guide you in your Outlook journey.

TIP

Throughout the text, I've inserted tips to illustrate special features, tricks, and pitfalls to avoid while using Outlook. Many of these tips come directly from problems and solutions I've encountered during my use of Microsoft Outlook 2003.

NOTE

Notes are included to remind you of items you shouldn't forget while working with Outlook. They often contain slightly more advanced information on a topic or illustrate a different application of a particular technology.

CAUTION

Cautions are included to warn you of potential pitfalls within a particular topic. Most of these cautions are based on problems that are often posted in the Microsoft newsgroups.

Troubleshooting

Each chapter in this book contains a troubleshooting section. This section is always found near the end of the chapter and illustrates common problems that occur when using Outlook 2003. Many of these topics came directly from questions asked in the Microsoft support newsgroups. In addition to detailing the problem, I provide a detailed solution.

Cross-References

Cross-references are used throughout this book to direct you to other locations that provide additional information about a particular topic. Some cross-references will direct you to an entire chapter for help, but in most instances I've tried to direct you to the exact section in the chapter where you'll find what you need.

Improving Your Outlook

What good is all this information if you can't see how to apply it in the real world? In almost every chapter of this book, I've included a case study section entitled "Improving Your Outlook." That case study illustrates how to apply the information you've just learned in the real world. Many of these case studies are real-world examples I've encountered in my business. I hope they help you understand how to apply all the tips and tricks in this book.