Index_C


C

Campbell Soup Company, 79, 85, 205206
Campinell, Joe, 77
on L'Oral teams , 93, 128
on senior team alignment, 116
on team evolution, 77
candor, 88
Carey, Michael, 34
on business unit direction, 35
on feedback, 223
Carnegie, Andrew, 62
cascading high-performance teams, 6869, 120
Castaing, Franois, 68
cc's (to e-mail), 188189
Chaden, Lee
on leaders and conflict management, 198199
and no-hands-from-the-grave protocol, 4950
changing self (as conflict avoidance option), 2224, 159
Chrysler Corporation, 6869
Clairol Canada, 127128
clarifying (in confrontation strategy), 160162
clarity (in e-mail messages), 185186
Coach, Inc., 67, 67
coaching leadership style, 214, 216220
collaborating (conflict mode), 136, 137
collaborative leadership style, 214, 220221
"command and control" organization, 61
commitment to action, 5657
communication
choosing medium for, 182183
as key to successful teams, 123124
preceding e-mail correspondence, 190191
protocols for, 52
stylistic clashes in, 1719
see also active listening; assertion skill(s); e-mail
compensation, performance and, 85
competencies (for team members ), 8182
competitive advantage, 62, 65
compromising (conflict mode), 136, 137
confidentiality, respect for, 188
confirming (in confrontation strategy), 160, 162163
conflict, 126
confronting , 2426, 160164
coping with, 2125
covert, 20
depersonalization of, 11
destructive, 4
fear of dealing with, 21
individual differences as cause of, 1016
inevitability of, 9
latent, 20
management of, see conflict management
manifest, 20
negative image of, 89
organizational conditions as cause of, 19
positive role of, 45
resolution of, 2426, see also conflict management
and respect, 11
roots of, 810
in stage-one teams, 7275
in stage-two teams, 75
in stage-three teams, 76
strategic, see strategic conflict
stylistic clashes as cause of, 1719
on teams, 88
unmanaged, 13
conflict management, xixiii, 58, 129166
active listening in, 139152
and alignment, 33
application of skills in, 138139
assertion skills in, 152158
assessment of others' positions in, 133135
assessment of your position in, 135138
baseline capabilities for, 133138
confrontation for, 160164
and fear, 21
framing strategies in, 133135
and going-in stories, 164165
by high-performance teams, 92
in horizontal organizations, 132133
importance of skills in, 165166
I.Q. test for, 2627
leadership in, see leadership in conflict management
with newly formed teams, 69
options available in, 159160
roadblocks to effective, 231
skills training for, 130131
confronting conflict, 2426, 160164
by clarifying, 160162
by confirming, 160, 162163
by connecting, 160161
by contracting, 160, 163164
connecting (in confrontation strategy), 160161
content (of messages), 144
contracting (in confrontation strategy), 160, 163164
Cooley, W. I., 55
cooperativeness (conflict mode), 136
core beliefs, 1213
core limiting beliefs, 14
covert conflict, 20
critical mass, 125
cross-functional teams
construction of, 81
development of, into high-performance teams, 9496
Culture.com, 64



When Goliaths Clash. Managing Executive Conflict to Build a More Dynamic Organization
When Goliaths Clash: Managing Executive Conflict to Build a More Dynamic Organization
ISBN: 0615198686
EAN: 2147483647
Year: 2002
Pages: 99

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