Index_C

C

Campbell Soup Company, 79, 85, 205206

Campinell, Joe, 77

on L'Oral teams , 93, 128

on senior team alignment, 116

on team evolution, 77

candor, 88

Carey, Michael, 34

on business unit direction, 35

on feedback, 223

Carnegie, Andrew, 62

cascading high-performance teams, 6869, 120

Castaing, Franois, 68

cc's (to e-mail), 188189

Chaden, Lee

on leaders and conflict management, 198199

and no-hands-from-the-grave protocol, 4950

changing self (as conflict avoidance option), 2224, 159

Chrysler Corporation, 6869

Clairol Canada, 127128

clarifying (in confrontation strategy), 160162

clarity (in e-mail messages), 185186

Coach, Inc., 67, 67

coaching leadership style, 214, 216220

collaborating (conflict mode), 136, 137

collaborative leadership style, 214, 220221

"command and control" organization, 61

commitment to action, 5657

communication

choosing medium for, 182183

as key to successful teams, 123124

preceding e-mail correspondence, 190191

protocols for, 52

stylistic clashes in, 1719

see also active listening; assertion skill(s); e-mail

compensation, performance and, 85

competencies (for team members ), 8182

competitive advantage, 62, 65

compromising (conflict mode), 136, 137

confidentiality, respect for, 188

confirming (in confrontation strategy), 160, 162163

conflict, 126

confronting , 2426, 160164

coping with, 2125

covert, 20

depersonalization of, 11

destructive, 4

fear of dealing with, 21

individual differences as cause of, 1016

inevitability of, 9

latent, 20

management of, see conflict management

manifest, 20

negative image of, 89

organizational conditions as cause of, 19

positive role of, 45

resolution of, 2426, see also conflict management

and respect, 11

roots of, 810

in stage-one teams, 7275

in stage-two teams, 75

in stage-three teams, 76

strategic, see strategic conflict

stylistic clashes as cause of, 1719

on teams, 88

unmanaged, 13

conflict management, xixiii, 58, 129166

active listening in, 139152

and alignment, 33

application of skills in, 138139

assertion skills in, 152158

assessment of others' positions in, 133135

assessment of your position in, 135138

baseline capabilities for, 133138

confrontation for, 160164

and fear, 21

framing strategies in, 133135

and going-in stories, 164165

by high-performance teams, 92

in horizontal organizations, 132133

importance of skills in, 165166

I.Q. test for, 2627

leadership in, see leadership in conflict management

with newly formed teams, 69

options available in, 159160

roadblocks to effective, 231

skills training for, 130131

confronting conflict, 2426, 160164

by clarifying, 160162

by confirming, 160, 162163

by connecting, 160161

by contracting, 160, 163164

connecting (in confrontation strategy), 160161

content (of messages), 144

contracting (in confrontation strategy), 160, 163164

Cooley, W. I., 55

cooperativeness (conflict mode), 136

core beliefs, 1213

core limiting beliefs, 14

covert conflict, 20

critical mass, 125

cross-functional teams

construction of, 81

development of, into high-performance teams, 9496

Culture.com, 64