References


Bakos, J. Y. (1997). Reducing buyer search costs: Implications for electronic marketplaces . Management Science , 43 (12), 1676-1692.

Brooker, K. (2000, December). Beautiful dreamer. Fortune . Retrieved from: http://www.fortune.com/indexw.jhtml?channel=artcol.jhtml & doc_id=00000003

Card, S. K., Moran, T. P., & Newell, A. (1983). The psychology of human-computer interaction. Hillsdale, NJ: Lawrence Erlbaum Associates.

Carpenter, G. S., & Nakamoto, K. (1989, August). Consumer preference formation and pioneering advantage. Journal of Marketing Research, XXVI , 285-298.

Carroll, J. M., & Rosson, M. B. (1988). Paradox of the active user . In J. M. Carroll (Ed.), Interfacing Thought. Cognitive Aspects of Human Computer Interaction (pp. 80-111). Cambridge: MIT Press.

Foss, D. J., & DeRidder, M. (1988). Technology transfer: On learning a new computerbased system. In J. M. Carroll (Ed.), Interfacing thought. Cognitive aspects of human computer interaction (pp. 159-183). Cambridge: MIT Press.

Fournier, S. (1998). Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research , 24 , 343-373.

Gilbert, A. (2003). Survey: Web use trends ever upward. News.com. Retrieved from: http://news.com.com/2100-1017-984566.html

H ubl, G., Dellaert, B. G. C., Murray, K. B., & Trifts, V. (2004). Buyer behavior in personalized shopping environments: Insights from the Institute for Online Consumer Studies. In C. Karat, J. Karat, & J. Blom (Eds.), Designing personalized user experiences for e-commerce (pp. 207-229). New York: Kluwer.

Hoffman, D. L., Novak T. P., & Peralta, M. (1999). Building consumer trust online. Communications of the Association for Computing Machinery , 42 (4), 80-85.

Johnson, E. J., Bellman, S., & Lohse, G. L. (2003, April). Cognitive lock-in and the power law of practice. Journal of Marketing , 67 , 62-75.

Juran, J. M. (1988). Juran on planning for quality . New York: Free Press.

Kahneman, D., & Tversky, A. (1979). Prospect theory: An analysis of decision under risk. Econometrica , 47 (2), 263-291.

Kirsner, P. K., & Speelman, C. P. (1996). Skill acquisition and repetition priming : One principle, many processes. Journal of Experimental Psychology: Learning, Memory & Cognition , 22 (3), 1-13.

Krishnamurthy, S. (2003). E-Commerce management: Text and cases . Mason, OH: Thomson South-Western.

Liebowitz, S.J., & Margolis, S.E. (1990, April). The fable of the keys. Journal of Law & Economics , XXXIII .

Logan, G. D. (1988). Toward an instance theory of automatization. Psychological Review , 95 (4), 492-527.

Logan, G. D. (1992). Shapes of reaction-time distributions and shapes of learning curves: A test of the instance theory of automatization. Journal of Experimental Psychology: Learning, Memory and Cognition, 18 (5), 883-914.

Morgan, R. M., & Hunt, S. D. (1994, July). The commitment-trust theory of relationship marketing. Journal of Marketing , 58 , 20-38.

Murray, K. B. (2003). The role of skill-based habits of use in consumer choice. Unpublished doctoral dissertation, University of Alberta, Edmonton, AB.

Murray, K. B., & H ubl, G. (2002). The fiction of no friction: A user skills approach to cognitive lock-in. In S.M. Broniarczyk & K. Nakamoto (Eds.), Advances in consumer research. Valdosta, GA: Association for Consumer Research, XXIX, 11-18.

Murray, K. B., & H ubl, G. (2003). Skill acquisition and interface loyalty: A human capital perspective. Communications of the Association for Computing Machinery , 46 (12), 272-278.

Newell, A., & Rosenbloom, P. S. (1981). Mechanisms of skill acquisition and the law of practice. In J.R. Anderson (Ed.), Cognitive skills and their acquisition (pp. 1-55). Hillsdale, NJ: Erlbaum.

Nielsen, J. (2000). Designing Web usability: The practice of simplicity. Indianapolis, IN: New Riders Publishing.

Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing , 63 , 33-44.

Palmeri, T. J. (1999). Theories of automaticity and the power law of practice. J o urnal of Experimental Psychology: Learning, Memory, and Cognition, 25 , 543-551.

Parasuraman, A., Zeithmal, V.A., & Berry, L.L. (1985). A conceptual-model of service quality and its implications for future research. Journal of Marketing , 49 (4), 41- 50.

Ratchford, B. T. (2001, March). The economics of consumer knowledge. Journal of Consumer Research, 27 , 397-411.

Rickard, T. C. (1997). Bending the power law: A CMPL theory of strategy shifts and the automatization of cognitive skills. Journal of Experimental Psychology: General, 126 (3), 288-311.

Shapiro, C., & Varian, H. R. (1999). Information rules . Boston: Harvard Business School Press.

Stigler, G. J., & Becker, G. S. (1977). De Gustibus Non Est Disputandum. American Economic Review , 67 , 76-90.

U.S. Navy Department. (1944). A Practical Experiment in Simplified Keyboard Retraining . Department of Services. Training Section. Washington, D.C.: Navy Department. Division of Shore Establishments and Civilian Personnel. July 1944 and October 1944.

Warlop, L., & Alba, J. W. (2004). Sincere flattery: Trade-dress imitation and consumer choice. Journal of Consumer Psychology , 14 (1 & 2), 21-27.

Wernerfelt, B. (1985). Brand loyalty and user skills. Journal of Economic Behaviour and Organization , 6, 381-385.




Contemporary Research in E-marketing (Vol. 1)
Agility and Discipline Made Easy: Practices from OpenUP and RUP
ISBN: B004V9MS42
EAN: 2147483647
Year: 2003
Pages: 164

flylib.com © 2008-2017.
If you may any questions please contact us: flylib@qtcs.net