Appendix C: PMO Value Calculation - Model and Template

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Value/Cost Categories	Amount of Financial Benefit/Non-PMO IT Costs	IT Costs Avoidance Associated with Service Delivery Risk Mitigation	IT Costs Avoidance Associated with Project Delivery Risk Mitigation	PMO Investments in Services and Risk Mitigation	Outcomes (Net Value of Positive Outcomes and Risk Avoidance Less PMO Costs)	Comments
Planning Process
Requirements	__________	__________	__________	__________	__________	__________
Benchmarking	__________	__________	__________	__________	__________	__________
Metrics/targets	__________	__________	__________	__________	__________	__________
Template preparation	__________	__________	__________	__________	__________	__________
Process management	__________	__________	__________	__________	__________	__________
Presentations	__________	__________	__________	__________	__________	__________
Documents/updates	__________	__________	__________	__________	__________	__________
Reporting	__________	__________	__________	__________	__________	__________
Service Level Management
Customer Group A
Requirements	__________	__________	__________	__________	__________	__________
Metrics/targets	__________	__________	__________	__________	__________	__________
Template preparation	__________	__________	__________	__________	__________	__________
Process management	__________	__________	__________	__________	__________	__________
Documents/updates	__________	__________	__________	__________	__________	__________
Reporting	__________	__________	__________	__________	__________	__________
Customer Group B
Requirements	__________	__________	__________	__________	__________	__________
Metrics/targets	__________	__________	__________	__________	__________	__________
Template prep	__________	__________	__________	__________	__________	__________
Process management	__________	__________	__________	__________	__________	__________
Documents/updates	__________	__________	__________	__________	__________	__________
Reporting	__________	__________	__________	__________	__________	__________
Customer Group C
Requirements	__________	__________	__________	__________	__________	__________
Metrics/targets	__________	__________	__________	__________	__________	__________
Template prep	__________	__________	__________	__________	__________	__________
Process management	__________	__________	__________	__________	__________	__________
Documents/updates	__________	__________	__________	__________	__________	__________
Reporting	__________	__________	__________	__________	__________	__________
Customer Group D
Requirements	__________	__________	__________	__________	__________	__________
Metrics/targets	__________	__________	__________	__________	__________	__________
Template prep	__________	__________	__________	__________	__________	__________
Process management	__________	__________	__________	__________	__________	__________
Documents/updates	__________	__________	__________	__________	__________	__________
Reporting	__________	__________	__________	__________	__________	__________
Customer Group E	__________	__________	__________	__________	__________	__________
Requirements	__________	__________	__________	__________	__________	__________
Metrics/targets	__________	__________	__________	__________	__________	__________
Template preparation	__________	__________	__________	__________	__________	__________
Process management	__________	__________	__________	__________	__________	__________
Documents/updates	__________	__________	__________	__________	__________	__________
Reporting	__________	__________	__________	__________	__________	__________
Project Delivery Management
Project A
Strategic risk	__________	__________	__________	__________	__________	__________
Financial risk	__________	__________	__________	__________	__________	__________
PM risk	__________	__________	__________	__________	__________	__________
Technology risk	__________	__________	__________	__________	__________	__________
Change management risk	__________	__________	__________	__________	__________	__________
Quality risk	__________	__________	__________	__________	__________	__________
Project B	__________	__________	__________	__________	__________	__________
Strategic risk	__________	__________	__________	__________	__________	__________
Financial risk	__________	__________	__________	__________	__________	__________
PM risk	__________	__________	__________	__________	__________	__________
Technology risk	__________	__________	__________	__________	__________	__________
Change management risk	__________	__________	__________	__________	__________	__________
Quality risk	__________	__________	__________	__________	__________	__________
Project C
Strategic risk	__________	__________	__________	__________	__________	__________
Financial risk	__________	__________	__________	__________	__________	__________
PM risk	__________	__________	__________	__________	__________	__________
Technology risk	__________	__________	__________	__________	__________	__________
Change management risk	__________	__________	__________	__________	__________	__________
Quality risk	__________	__________	__________	__________	__________	__________
Project D
Strategic risk	__________	__________	__________	__________	__________	__________
Financial risk	__________	__________	__________	__________	__________	__________
PM risk	__________	__________	__________	__________	__________	__________
Technology risk	__________	__________	__________	__________	__________	__________
Change management risk	__________	__________	__________	__________	__________	__________
Quality risk	__________	__________	__________	__________	__________	__________
Project E
Strategic risk	__________	__________	__________	__________	__________	__________
Financial risk	__________	__________	__________	__________	__________	__________
PM risk	__________	__________	__________	__________	__________	__________
Technology risk	__________	__________	__________	__________	__________	__________
Change management risk	__________	__________	__________	__________	__________	__________
Quality risk	__________	__________	__________	__________	__________	__________
Project F
Strategic risk	__________	__________	__________	__________	__________	__________
Financial risk	__________	__________	__________	__________	__________	__________
PM risk	__________	__________	__________	__________	__________	__________
Technology risk	__________	__________	__________	__________	__________	__________
Change management risk	__________	__________	__________	__________	__________	__________
Quality risk	__________	__________	__________	__________	__________	__________
Technology Platform Standardization and Rationalization
Hardware costs	__________	__________	__________	__________	__________	__________
Software costs	__________	__________	__________	__________	__________	__________
Support costs	__________	__________	__________	__________	__________	__________
Contractor costs	__________	__________	__________	__________	__________	__________
Customer servicing costs	__________	__________	__________	__________	__________	__________
Staff training costs	__________	__________	__________	__________	__________	__________
Other costs (facilities, back-up, etc.)	__________	__________	__________	__________	__________	__________
Staffing Costs
Management training	__________	__________	__________	__________	__________	__________
Technical training	__________	__________	__________	__________	__________	__________
Retention	__________	__________	__________	__________	__________	__________
Recruiting	__________	__________	__________	__________	__________	__________

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