Chapter 1: Knowledge Economy and Intelligent Enterprises
Figure 1
Chapter 2: The Macroeconomic Benefits of Intelligent Enterprises
Figure 1: U.S. Real GDP Growth has Become More Stable.
Figure 2: Extreme GDP Growth Rates Much Less Common Today.
Figure 3: More than 83 Percent of Reduced GDP Volatility from Three Sectors.
Figure 4: Durables Inventory-to-Shipments Ratio Fell Dramatically in the 1990s.
Figure 5: Productivity Growth has Generally Increased in Recent Years.
Figure 6: Large Firms are Vertically Disintegrating and Getting Leaner.
Chapter 3: A Comparative Analysis of eBay and Amazon
Figure 1: Amazon.com's Stock Price Path.
Figure 2: EBay's Stock Price Path.
Figure 3a: Amazon's Initial Vision.
Figure 3b: eBay's Initial Vision.
Chapter 4: Key Determinants of Consumer Acceptance of Virtual Stores: Some Empirical Evidence
Figure 1: Theoretical Model for Consumers' Acceptance of Virtual Stores.
Figure 2: The Model of Consumer Acceptance of Virtual Stores. (Coefficients associated with structural paths represent standardized estimates; parenthesized values represent standard errors.)
Figure 3: Learning in One-To-One Marketing.
Chapter 5: Next Generation B2B Commerce using Software Agents
Figure 1: An e-Exchange Environment.
Figure 2: Logical View of an e-Exchange.
Figure 3: High-Level Service Architecture.
Figure 4: "Get Item Price" Message in SOAP/XML Format.
Figure 5: "Get Item Price Response" Message in SOAP/XML Format.
Figure 6: Catalog Query Transaction.
Figure 7: Purchase Request Transaction.
Chapter 6: Building Adaptive E-Business Infrastructure for Intelligent Enterprises
Figure 1: Web Services Enabled Advanced e-Business Integration.
Figure 2: Web Services Creation and Invocation.
Figure 3: Federated Web Services Discovery.
Figure 4: Advanced Web Services Discovery Portal.
Figure 5: Web Services Composition Toolkit.
Figure 6: Universal Grid Services.
Chapter 7: The Evolving E-Business Enterprise Systems Suite
Figure 1: ERP as Defined by SAP R/3 (circa 1997).
Figure 2: e-Business Systems Suite. (Adapted from Kalikota and Robinson, 2002.)
Figure 3: CRM in the e-Business Systems Suite. (Adapted from Kalikota and Robinson, 2002.)
Figure 4: Strategic Enterprise Management Architecture. (Adapted from KPMG, UK— eFinance SAP Strategic Enterprise Management, 2000.)
Chapter 8: A Framework of Intelligence Infrastructure Supported by Intelligent Agents
Figure 1: Evolution of Organizations and their Information Infrastructure.
Figure 3: Three Tier Model of Intelligence Infrastructure.
Chapter 9: Enterprise Resource Planning for Intelligent Enterprises
Figure 1: Client/Server Architecture of ERP Systems.
Figure 2: Evolution of ERP Systems.
Figure 3: Big-Band vs. Phased Strategies.
Chapter 10: New Challenges in Electronic Payments
Figure 1: Payment System Profiles.
Figure 2: Layering of User Requirements Profiles.
Chapter 11: Infrastructure and Policy Frameworks for the Support of Intelligent Enterprises: The Singapore Experience
Figure 1: Trend in Penetration Rates for Mobile and Fixed Line Telephony.
Chapter 12: Application Service Provision: A Technology and Working Tool for Intelligent Enterprises of the 21st Century
Diagram 1: A Tool for Controlling Influences in a Complex Environment.
Diagram 2: Proxy Server Protection System.
Diagram 3: Evolution of Web Services.
Chapter 14: From Data to Decisions: Knowledge Discovery Solutions for Intelligent Enterprises
Figure 1: The Knowledge Architecture (Wickramasinghe & Mills, 2001).
Figure 3: Key Elements of a Knowledge-Based Enterprise.
Figure 4: KM Architecture.
Figure 5: Knowledge Management Process Model.
Chapter 15: E-Pricing for Intelligent Enterprises: A Strategic Perspective
Figure 1: Percentage of Online Purchases Made from the First Site Visited.
Figure 2: Dimensions for Internet Price Improvement.
Chapter 16: Linking E-Commerce Strategies with Organizational and IS/IT Strategies
Figure 1: E-Commerce Architecture. (Adapted from Krasner, 2000.)
Figure 2: The Role of IOS and E-Commerce.
Chapter 17: Managing Operations in the E-Commerce Era: Requirements and Challenges
Figure 1: E-Commerce Linkages
Figure 2: A Framework for Operations in an E-Commerce Environment.
Figure 3: Schematic Representation of a Typical Supply Chain.
Chapter 18: E-Business Systems Security for Intelligent Enterprises
Figure 1: E-Business Systems Security with Focus on Management of Human Factors.
Figure 2: Managing Security Policy.
Figure 3: Using the Business Intelligence Approach to Formally Support Risk Management.
Figure 4: A Simplified Causal Loop Diagram of Human Resources Management for an Organization's Security Policy (the complete and updated model is available from http—//epos.ijs.si/spcld.mdl)..
Figure 5: Simulation of the Basic Mode of Operation of SPCLD Model.
Figure 6: Shortening the Delay Between Real Risk and Security Policy Level in the SPCLD Model.
Figure 7: Achieving a Better Output by Less Stringent Requirements on Delays and by Increasing Security Policy Level.
Figure 8: Building Business Intelligence Based Architecture to Support Security Management.
Chapter 19: Modern Maintenance Management for Enhancing Organizational Efficiency
Figure 1: Maintenance Management Process Construction (Wireman, 98).
Figure 2: Stages in the Process of Managing Maintenance (Campbell, 1998).