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Computing Information Technology: The Human Side

ISBN: 1931777527
EAN: 2147483647

Year: 2003
Pages: 186

BUY ON AMAZON

• Table of Contents
• BackCover
• Computing Information Technology--The Human Side
• Preface
• Section I: Web Site User Interface
• Chapter 1: Navigational Tools in Hypertext Information Retrieval Frames and an Expandable Table of Contents
• Introduction
• Background Literature
• Research Methods
• Data Analysis and Results
• Discussion of Findings
• Conclusions
• References
• Chapter 2: Website Interactivity and Amusement: Techniques and Effects
• Introduction
• Presentation Attributes
• Interactivity
• Amusement
• Future Trends and Research Directions
• Conclusion
• References
• Chapter 3: Techniques for Visualizing Website Usage Patterns with an Adaptive Neural Network
• Introduction
• Future Trends
• Conclusions
• References
• Chapter 4: Using Usability Factors to Predict the E-Commerce User Experience
• Abstract
• Introduction
• Concepts
• Pilot Study
• Results
• Conclusion
• References
• Section II: Interface Design and Usability
• Chapter 5: Social Issues in the Administration of Information Systems Survey Research
• Introduction
• Background
• Future Trends
• Conclusion
• References
• Chapter 6: User Interfaces and Markup Language Programming: The Effects of Interaction Mode on User Performance and Satisfaction
• Introduction
• Command Languages
• MenuForm Fill-In Interfaces
• Survey Questionnaire Markup Language (SQML)
• Question Type: Allocation of Resources
• Explicit Response
• Free Response
• Likert Scale
• Multiple Choice
• Rank Order
• Semantic Differential Scale
• MLSS Interaction Modes
• Materials
• Subjects
• Procedure
• Results
• Discussion, Conclusion, and Future Research
• References
• Chapter 7: Development of a Task Model for the Analysis and Retrieval of Statistical Data
• Introduction
• Background
• Understanding How Abacus Works
• Testing of the Abacus Prototype
• Recording and Analysis of the Results
• Modelling the Task of Retrieving and Analysing ESD
• Future Research
• Conclusion
• References
• Section III: End User Computing
• Chapter 8: Media Selection and End-User Satisfaction: An Empirical Study of Help-Desk Using SERVQUAL
• Abstract
• Introduction
• Review of Relevant Literature
• Hypotheses Development
• Research Method and Analysis
• Findings
• Conclusion
• References
• Endnotes
• Chapter 9: End User Support Usage
• Introduction
• Theory, Research Questions, Conceptual Model and Hypothesis
• Research Method
• Results
• Implications, Conclusion and Recommendations
• References
• Chapter 10: Users as Developers -- Conditions and Effects of User Systems Development
• Introduction
• Methods
• Framework and Result
• Discussion and Conclusion
• References
• Chapter 11: Solving Common Business Problems with Microsoft Office
• Abstract
• Background
• History of Course
• Goals and Objectives of the Revised Course
• Methodology
• Evaluation of the Course Revision
• Conclusion
• References
• Appendix
• Section IV: Information Technology and the Organization
• Chapter 12: Changing a Business School Corporate Culture: Teaching in the 21st Century on a Different Blackboard
• Introduction
• The Impact of Technology
• The History of Soba-Net
• Methodology
• Results
• Future Plans
• Conclusion
• References
• Chapter 13: The Role of the Organizational Context in the Use of a Workflow System: Lessons From a Case Study
• Introduction
• Framework of Analysis of the Impact of Technologies in Organisations
• Case Study
• Presentation and Discussion of the Results
• Final Comments
• Conclusions
• References
• Endnotes
• Chapter 14: Strategic Models for the Delivery of Personal Financial Services: The Role of Infocracy
• Abstract
• Introduction
• How it Affects Organizational Structure: A Historical Perspective
• How it Affects Organizational Structure: A Theoretical Perspective
• Integration of Personal Financial Services -- Three Models
• The Coming Infocracy
• Hypothesis Development
• Directions for Future Research
• References
• Chapter 15: Role of Behavioral Factors in Strategic Alliances
• Abstract
• Introduction
• Developing a Strategic Alliance
• Cultural Aspects in Alliances
• IT Issues in Alliances
• The New Environment -- With an Alliance
• Complexity in New Information Systems Development
• Cultural Fit Between TEL and its Partners
• Discussion
• References
• Section V: The Human Side in IT Research
• Chapter 16: Building a Custom Client-Side Research Tool for Online Web-Based Experiments
• Introduction
• Background
• Major Issues and Techniques
• Summary
• References
• Chapter 17: Towards a Sociopragmatic-Constructivist Understanding of Information Systems
• Abstract
• Introduction
• Preliminary Considerations About Human Inquiry
• Human Inquiry and Information Systems
• Sociopragmatic Constructivism
• Research Agenda
• Conclusion
• References
• Acknowledgments
• Index
• Index_B
• Index_C
• Index_D
• Index_E
• Index_F
• Index_G
• Index_H
• Index_I
• Index_J
• Index_L
• Index_M
• Index_N
• Index_O
• Index_P
• Index_Q
• Index_R
• Index_S
• Index_T
• Index_U
• Index_V
• Index_W
• List of Figures
• List of Tables