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Computing Information Technology: The Human Side - page 1
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Gordon S. R.
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Table of Contents
Table of Contents
BackCover
Computing Information Technology--The Human Side
Preface
Section I: Web Site User Interface
Chapter 1: Navigational Tools in Hypertext Information Retrieval Frames and an Expandable Table of Contents
Introduction
Background Literature
Research Methods
Data Analysis and Results
Discussion of Findings
Conclusions
References
Chapter 2: Website Interactivity and Amusement: Techniques and Effects
Introduction
Presentation Attributes
Interactivity
Amusement
Future Trends and Research Directions
Conclusion
References
Chapter 3: Techniques for Visualizing Website Usage Patterns with an Adaptive Neural Network
Introduction
Future Trends
Conclusions
References
Chapter 4: Using Usability Factors to Predict the E-Commerce User Experience
Abstract
Introduction
Concepts
Pilot Study
Results
Conclusion
References
Section II: Interface Design and Usability
Chapter 5: Social Issues in the Administration of Information Systems Survey Research
Introduction
Background
Future Trends
Conclusion
References
Chapter 6: User Interfaces and Markup Language Programming: The Effects of Interaction Mode on User Performance and Satisfaction
Introduction
Command Languages
MenuForm Fill-In Interfaces
Survey Questionnaire Markup Language (SQML)
Question Type: Allocation of Resources
Explicit Response
Free Response
Likert Scale
Multiple Choice
Rank Order
Semantic Differential Scale
MLSS Interaction Modes
Materials
Subjects
Procedure
Results
Discussion, Conclusion, and Future Research
References
Chapter 7: Development of a Task Model for the Analysis and Retrieval of Statistical Data
Introduction
Background
Understanding How Abacus Works
Testing of the Abacus Prototype
Recording and Analysis of the Results
Modelling the Task of Retrieving and Analysing ESD
Future Research
Conclusion
References
Section III: End User Computing
Chapter 8: Media Selection and End-User Satisfaction: An Empirical Study of Help-Desk Using SERVQUAL
Abstract
Introduction
Review of Relevant Literature
Hypotheses Development
Research Method and Analysis
Findings
Conclusion
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Gordon S. R.
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