Eric Raff has been working in the computer industry throughout his career. He formerly held the position of GroupWise Support Engineer at Novell for six years and is known worldwide as a leading authority in the GroupWise community. He has been a featured speaker and presenter for Novell Brainshare, as well as at each of the GroupWise Advisor conferences and GWAVACon 2004. He is also a coauthor of the Caledonia GroupWise 6.5 upgrade guide, is a technical editor for the Novell Press GroupWise 6 and 6.5 Admin guides, and is currently acting as a contributing editor for the GroupWise Advisor Magazine. He is the recipient of the Super Star award from the Software Support Professional Association (SSPA) and has consistently been an avid advocate in the GroupWise community. Eric is currently working as a Senior Messaging Engineer for one of Novell's largest customers.