BackCover


Back Cover

Behind the problems that routinely plague families, teams , and organizations are individuals who either can t or won t deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly . If anybody steps up to the issue, he or she often does a lousy job and creates a whole new set of problems.

New research demonstrates that these disappointments aren t just irritating ”they re costly ”sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Learn to:

  • Permanently resolve failed promises and missed deadlines
  • Transform broken rules and bad behaviors into productive accountability
  • Strengthen relationships while solving problems

About the Authors

Kerry Patterson has authored award-winning training programs, labored on long- term change efforts, and served as an executive coach. He received the prestigious 2004 BYU Marriot School of Management Dyer Award for outstanding contribution in organizational behavior.

Joseph Grenny an acclaimed keynote speaker and consultant, has designed and implemented major corporate change initiatives for the past nineteen years . He also cofounded California Computer Corporation and Unitus, a nonprofit organization that helps third-world poor achieve economic self- reliance .

Ron McMillan holds advanced degrees in sociology and organizational behavior. He cofounded the Covey Leadership Center, where he served as vice president of research and development. His work ranges from unions and first-level managers to CEOs and corporate executives on topics such as team development, personal vitality , and leadership.

Al Switzler is on the faculty of the Executive Development Center at the University of Michigan. He previously taught at Auburn University, the University of Kentucky, and Brigham Young University. He has directed training and management initiatives with hundreds of organizations worldwide.




Crucial Confrontations. Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Crucial Confrontations
ISBN: 0071446524
EAN: 2147483647
Year: 2005
Pages: 115

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