List of Sidebars

Introduction: Whats a Crucial Confrontation? And Who Cares?

The Results Speak for Themselves

Chapter 1: Choose What and IfHow to Know What Crucial Confrontation to Hold and If You Should Hold It

Groundhog Day

What Are We Thinking?

Chapter 2: Master My StoriesHow to Get Your Head Right before Opening Your Mouth

The Fundamental Attribution Error

Becoming Curious

Chapter 3: Describe the GapHow to Start a Crucial Confrontation

The Big Surprise

Chapter 6: Stay Focused and FlexibleWhat to Do When Others Get Sidetracked, Scream, or Sulk

Something Came Up

Get to the Source