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Part III: How to Change
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Chapter List
Chapter 13: Before You Build a Better Mousetrap—Is CMR for Everyone?
Chapter 14: Customer Service—Who Cares?: CMR Doesn’t Mean “Best Customer Service” for Everyone
Chapter 15: Which Customers and Why—You Can’t Make Everyone Happy
Chapter 16: Crossing the Chasm—What Will You Need to Change?: Eight Steps to CMR Success
Chapter 17: There’s No Free Lunch—But CMR Should Not be an Added Expense
Chapter 18: Don’t Boil the Ocean—Be Wary of the Big-Bang Approach
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Why CRM Doesnt Work: How to Win By Letting Customers Manage the Relationship
ISBN: 1576601323
EAN: 2147483647
Year: 2003
Pages: 141
Authors:
Frederick Newell
,
Seth Godin
BUY ON AMAZON
VBScript Programmers Reference
A Quick Introduction to Programming
Script Encoding
Appendix D Visual Basic Constants Supported in VBScript
Appendix H Regular Expressions
Appendix L ActiveX Data Objects
The CISSP and CAP Prep Guide: Platinum Edition
Information Security and Risk Management
Telecommunications and Network Security
Legal, Regulations, Compliance, and Investigations
Understanding Certification and Accreditation
Appendix F Security Control Catalog
Systematic Software Testing (Artech House Computer Library)
Risk Analysis
The Test Organization
The Test Manager
Appendix A Glossary of Terms
Appendix E Simplified Unit Test Plan
Service-Oriented Architecture (SOA): Concepts, Technology, and Design
Service-orientation and the enterprise
The bottom-up strategy
Introduction to service-oriented design
Service-Oriented Design (Part III: Service Design)
Entity-centric business service design (a step-by-step process)
Wireless Hacks: Tips & Tools for Building, Extending, and Securing Your Network
Hacks 122: Introduction
Hack 5. Connect Windows XP with a Bluetooth Phone
Hack 33. Watch Network Traffic
Hack 49. Poll Wireless Clients
Section A.5. 802.16: WiMAX Long Distance Wireless Infrastructure
Java All-In-One Desk Reference For Dummies
Using the ArrayList Class
Using Regular Expressions
Book VI - Swing
Using Layout Managers
Fun with Fonts and Colors
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