3.7. Resolving a Ticket

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When you are satisfied that the ticket you are working on is finished, you can change its status to resolved, so other users know it doesn't need any more work. This process is known as resolving the ticket. To modify a ticket's status, just click Resolve in the upper right hand corner of any ticket page, as shown in Figure 3-8.

The form used for resolving a ticket allows you to send a reply to the ticket's requestor and watchers.

Figure 3-8. Resolving a ticket

Certain scrips run when a ticket is resolved. The default scrips send mail to the ticket's watchers.

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    RT Essentials
    RT Essentials
    ISBN: 0596006683
    EAN: 2147483647
    Year: 2005
    Pages: 166

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