One of the major benefits of IT is that companies now have the ability to communicate rapidly across organizational, national, and international lines, making it the backbone of virtually every business today. With this newfound capability, every company has the opportunity to make their management processes more effective and efficient. Unfortunately, many businesses do not have the expertise or cultural inclination to make the changes required. It is a major challenge to adapt management and support processes to keep pace with IT changes.
The track record for managing IT projects is not good, and the principal reason is the lack of project planning brought on by the need to rush to market, which creates the perception of limited or no planning time. Another reason is the lack of organizational commitment to becoming a project-oriented organization, which requires, among other things, a formal and documented management process, a specially selected and trained project management cadre, and the understanding and use of standard project management tools. Project management processes and project manager selection and characteristics are discussed in the next chapter.