In Chapter 16, we began our study of the Microsoft Windows 95 operating system. We studied what makes it different from MS-DOS and previous versions of Windows, how it works, and how to install it, both as an upgrade and on a new system. One of the most powerful aspects of this operating system is its ability to manage files.
Another powerful improvement, especially useful to computer technicians, is its ability to troubleshoot hardware and software problems. Although the new Plug and Play hardware takes a lot of the work out of installing and troubleshooting, there are still times when hardware and software doesn't work correctly and we must apply our skills. Windows 95 and Windows 98 make this much easier with their many tools. In this chapter, we focus on using Windows 95 to manage files and troubleshoot problems.
It is highly recommended that you review the previous Chapter 16 "Windows 95 and Beyond," before tackling this one. You should also be familiar with the operation and configuration of the MS-DOS and Windows 3.x environments covered in Chapter 15, "Software: MS-DOS and Windows 3.x." A working knowledge of the Windows 95 graphical user interface (GUI) is also helpful.