References

---

Badagliacco, J. (1990). Gender and race differences in computer attitudes and experience. Computing: Social and Policy Issues, 8, 42–63.

Bartol, K. (1979). Professionalism as a predictor of organizational commitment, role stress, and turnover: A multidimensional approach. Academy of Management Journal, 4, 815–821.

Baumgartner,H. and Steenkamp, J-B.E.M. (1992). The Role of Optimum Stimulation Level in Exploratory Consumer Behaviour. Journal of Consumer Research, 19, 434–448.

Baumgartner, H. and Steenkamp, J-B.E.M. (1996). Exploratory consumer buying behavior: Conceptualization and measurement. International Journal of Research in Marketing, 13, 121–137.

Beishuizen, J.,Stoutjesdijk. E., and Van Putten, K.(1994). Studying textbooks: Effects of learning styles, study task, and instruction. Learning and Instruction, 4, 151–174.

Ben-Ur, J. and Winfield, C. (2000). Perceived risk in the e-commerce environment. Retrieved January 16, 2003, from University of Houston-Victoria: http://www.sbaer.uca.edu/Research/2000/SWMA/00swma15.htm

Bettman, J.R. (1979). An Information Processing Theory of Consumer Choice. Reading, MA: Addison-Wesley.

Bettman, J.R. and Kakkar, P. (1977). Effects of information presentation format on consumer information acquisition strategies. Journal of Consumer Research, 3, 233–240.

Bloch, P. and Bruce, G.D. (1984). Product involvement as leisure behavior. Journal of Consumer Research, 11, 197–202.

Bloch, P.H. (1981). An exploration into the scaling of consumer's involvement with a product class. In K.B. Munroe (Ed.), Advances in Consumer Research (pp. 61–65). Ann Arbor: Association for Consumer Research.

Blodgett, J. and Hill, D. (1991). An exploratory study comparing amount-of-search measures to consumers' reliance on each source of information. Advances in Consumer Research, 18, 773–779.

Bruce, G.D. and Dommermuth, W.P. (1968). Social class differences in shopping activities. Marquette Business Review, 12, 1–7.

Brucks, M. (1985). The effects of product class knowledge on information search behavior. Journal of Consumer Research, 12, 1–16.

Cardozo, R.N. (1965). An experimental study of customer effort, expectation, and satisfaction. Journal of Marketing Research, 2, 244–249.

Catledge, L. and Pitkow, J. (1995). Characterizing browsing strategies in the World Wide Web. Proceeding of the Third International World Wide Web Conference, Darmstadt, Germany. Available: http://www.igd.fhg.de/www/www95/papers

Celsi, R.L. and Olson, J.C. (1988). The role of involvement in attention and comprehension processes. Journal of Consumer Research, 15, 210–224.

Claxton, J.D.,Fry, J.N., and Portis, B. (1974). A taxonomy of prepurchase information gathering patterns. Journal of Consumer Research, 1, 35–42.

Claymon, D. (1998). Electronic commerce: Still waiting for the boom [electronic version]. RedHerring, 51. Retrieved January 15, 2003: http://www.redherring.com/mag/issue51/overview.html

Cockburn, A. and Jones, S. (1996). Which way now? Analyzing and easing inadequacies in Web navigation. International Journal of Human-Computer Studies, 45(1), 105–129.

Colarusso, D. (2000, January 11). Down to earth: Reassessing the pie-in-the-sky net growth projections. Retrieved January 15, 2003: http://www.thestreet.com/funds/investing/1151624.html

Congressional Research Service (2002, February 22). E-commerce statistics: Explanation and sources. (CRS Order Code RL31293). Washington, DC: Tehan.

Conklin, J. (1987). Hypertext: An introduction and survey. Computer, (September), 17–41.

Copeland, M.T. (1917). Relation of consumer's buying habits to marketing methods. Harvard Business Review, 1, 282–289.

Crowley, M. (1988). Women and Minorities in Science and Engineering. Washington, DC: National Science Foundation.

Donovan, R.J.,Rossiter, J.R.,Marcoolyn, G., and Nesdale, A. (1994). Store atmosphere and purchasing behavior. Journal of Retailing, 70, 283–294.

Endler, N.S. and Rosenstein, A.J. (1997). Evolution of the personality construct in marketing and its applicability to contemporary personality research. Journal of Consumer Psychology, 6(1), 55–66.

Engel, J.F.,Blackwell, R.D., and Miniard, P.W. (1986). Consumer Behaviour. Chicago, IL: Dryden Press.

Engel, J.F.,Kollat, D.T., and Blackwell, R.D. (1968). Consumer Behavior. New York: Holt Reinhart & Winston.

Festinger, L. A. (1957). A Theory of Cognitive Dissonance. Evanston, IL: Row, Peterson.

Fisk, R.P. and Coney, K.A. (1982). Postchoice evaluation: An equity theory analysis of consumer satisfaction/dissatisfaction with service choices. In H.K. Hunt and R.L. Day (Eds.), Conceptual and Empirical Contributions to Consumer Satisfaction and Complaining Behavior (pp. 9–16). Bloomington, IN: Foundation for Indiana School of Business.

Floridi, L. (1995). Internet: Which future for organized knowledge, Frankenstein or Pygmalion? International Journal of Human-Computer Studies, 43, 261–274.

Furse, D.H.,Punj, G., and Stewart, D.W. (1984). A typology of individual search strategies among purchasers of new automobiles. Journal of Consumer Research, 10, 417–431.

Gordon, S. (2000). Shoppers of the Web unite: User experience and e-commerce. Retrieved June 7, 2001: http://www.zdnet.com/devhead/stories/articles/0,4413,2448211,00.html

Hempel, D.J. (1969). Search behavior and information utilization in the home buying process. In P.R. McDonald (Ed.), Marketing Involvement in Society and the Economy (pp. 241–249). Chicago, IL: American Marketing Association.

Hodkinson, C.S. (2001). An Exploratory Study of Web Consumer External Information Search Behavior. Unpublished Dissertation (PhD), Graduate School of Management, University of Queensland.

Hodkinson, C.S. and Kiel, G.C. (1997). Electronic interactivity in the Australian marketplace: Some observations, issues and predictions. Asia Pacific Advances in Consumer Research, 2, 116–127.

Hodkinson, C.S.,Kiel, G.C., and McColl-Kennedy, J.R. (2000). Consumer Web search behavior: Diagrammatic illustration of wayfinding on the web. International Journal of Human-Computer Studies, 52, 805–830.

Hoffman, D. and Novak, T. (1995). Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations. Available: http://www2000.ogsm.vanderbilt.edu/cmepaper.revision.july11.1995/cmepaper.html

Hoffman, D. L. & Novak, T. P. (1996a). Marketing in hypermedia computer-mediated environments: Conceptual foundations. Journal of Marketing, 60, 50–68.

Hoffman, D. L. & Novak, T. P. (1996b). New Metrics for New Media: Towards The Development of Web Measurement Standards. Project 2000, Vanderbilt University. Available: http://www2000.ogsm.vanderbilt.edu/novak/web.stand.html

Holbrook, M. and Hirschman, E. (1982). The experiential aspects of consumption: Consumer fantasies, feelings, and fun. Journal of Consumer Research, 9, 132–140.

Houston, M.J. and Rothschild, M.L. (1978). A Paradigm for Research on Consumer Involvement. Unpublished working paper, University of Wisconsin, Madison.

Howard, J.A. and Sheth, J.N. (1969). The Theory of Buyer Behavior. New York: John Wiley.

Hurst, M. and Gellady, E. (2000). Creative Good White Paper on customer experience. Retrieved June 14, 2002: http://www.creativegood.com/creativegood-whitepaper.pdf

Jacoby, J.,Chestnut, R.W., and Fisher, W.A. (1978). A behavioral process approach to information acquisition in nondurable purchasing. Journal of Marketing Research, 15, 532–544.

Johnson, M. (2000). Defining the Experiential Consumption of Sport. Unpublished Dissertation (PhD), Graduate School of Management, University of Queensland.

Katona, G. and Mueller, E. (1955). A study of purchase decisions. In L.H. Clark (Ed.), Advances in Consumer Research: The Dynamics of Consumer Reaction (pp. 30–87). New York: New York University Press.

Kerr, S.T. (1990). Wayfinding in an electronic database: The relative importance of navigational cues vs. mental models. Information Processing & Management, 26(4), 511–523.

Kiel, G.C. and LAayton, R.A. (1981). Dimensions of consumer information seeking behavior. Journal of Marketing Research, 18, 233–239.

King, C.W. (1965). Communicating with the innovator in the fashion adoption process. In P.D. Bennett (Ed.), Marketing & Economic Development. Chicago, IL: American Marketing Association.

Kolb, D.A. (1985). The Learning Style Inventory. Boston, MA: Mc Ber and Co.

Krugman, H.E. (1965). The impact of television advertising: Learning without involvement. Public Opinion Quarterly, 29, 349–356.

Laurent, G. and Kapferer, J.N. (1985). Measuring consumer involvement profiles. Journal of Marketing Research, 22, 42–53.

Lawson, R.,Tidwell, P.,Rrainbird, P.,Loudon, D., and Della Bitta, A. (1996). Consumer Behavior in Australia and New Zealand. Sydney: McGraw-Hill.

Logan, E. (1990). Cognitive styles and online behavior of novice searchers. Information Processing & Management, 26(4), 503–510.

Loudon, D.L. and Della Bitta, A.J. (1993). Consumer Behavior. New York: McGraw-Hill.

Maddox, R.N.,Gronhaug, K.,Homans, R.E., and May, F.E. (1978). Correlates of information gathering and evoked set size for new automobile purchasers in Norway and the US. Advances in Consumer Research, 5, 167–170.

Mannell, R.C.,Zuzanek, J., and Larson, R. (1988). Leisure states and "flow" experiences: Testing perceived freedom and intrinsic motivation hypotheses. Journal of Leisure Research, 20(4), 289–304.

Mano, H. and Oliver, R.L. (1993). Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling and satisfaction. Journal of Consumer Research, 20, 451–466.

Maute, M.F. and Forrester, W.R. (1991). The effect of attribute qualities on consumer decision making: A causal model of external information search. Journal of Economic Psychology, 12, 643–666.

McAlister, L. and Pessemier, E. (1982). Variety-seeking behavior: An interdisciplinary review. Journal of Consumer Research, 9, 311–322.

McColl-Kennedy, J.R. and Fetter, R.E. (1999). Dimensions of consumer search behavior in services. Journal of Services Marketing, 13(3), 242–265.

McDonald, S. and Stevenson, R.J. (1996). Disorientation in hypertext: The effects of three text structures on navigation performance. Applied Ergonomics, 27(1), 61–68.

Mittal, B. (1989). A theoretical analysis of two recent measures of involvement. Advances in Consumer Research, 16, 697–702.

Mittal, B. (1995). A comparative analysis of four scales of consumer involvement. Psychology and Marketing, 12(7), 663–682.

Mohageg, M.F. (1992). The influence of hypertext linking structures on the efficiency of information retrieval. Human Factors, 34, 351–367.

Moore, W.L. and Lehmann, D.R. (1980). Individual differences in search behavior for a nondurable. Journal of Consumer Research, 7, 296–307.

Moorthy, S.,Ratchford, B.T., and Talukdar, D. (1997). Consumer information search revisited: Theory and empirical analysis. Journal of Consumer Research, 23, 263–277.

Mown, J.C. and Grove, S.J. (1983). Search behavior, price paid, and the 'comparison other': An equity theory analysis of post purchase satisfaction. In R.L. Day and H.K. Hunt (Eds.), International Fare in Consumer Satisfaction and Complaining Behavior (pp. 57–63). Bloomington: Foundation for Indiana school of Business.

Murray, K.B. (1991). A test of services marketing theory: Consumer information acquisition activities. Journal of Marketing, 5, 10–25.

Murray, K.B. and Schlacter, J.L. (1991). The impact of services vs goods on consumers' assessment of perceived risk and variability. Journal of the Academy of Marketing science, 18(1), 51–65.

Newman, J.W. and Lockeman, B.D. (1975). Measuring prepurchase information seeking. Journal of Consumer Research, 2, 216–222.

Newman, J.W. and Staelin, R. (1972). Prepurchase information seeking for new cars and major household appliances. Journal of Marketing Research, 17, 460–469.

Nicosia, F.M. (1966). Consumer Decision Processes: Marketing and Advertising Implications. Englewood Cliffs, NJ: Prentice-Hall.

Oliver, R. and Desarbo, W. (1988). Response determinants in satisfaction judgments. Journal of Consumer Research, 15, 495–507.

Oliver, R.L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17, 460–469.

Parry, L.E. and Wharton, R.R. (1994). Networking in the workplace: The role of gender in electronic communications. Technological Innovation and Human Resources, 4, 65–91.

Passini, R. (1984). Wayfinding in Architecture. New York: Van Nostrand Reinhold.

Porter, M.E. (2001, March). Strategy and the Internet. Harvard Business Review, 79, 63–78.

Price, L.L., and Ridgway, N.M. (1982). Use innovativeness, vicarious exploration and purchase exploration: Three facets of consumer varied behavior. In B.J. Walker, W.O. Bearden, W.R. Darden,, P.E. Murphy, J.R. Nevin, J.C. Olson, and B.A. Weitz (Eds.), An Assessment of Marketing Thought and Practice. Proceedings of 1982 Educators' Conference. Chicago: American Marketing Association, (pp. 56–60).

Punj, G.N. and Staelin, R. (1983). A model of consumer information search behavior for new automobiles. Journal of Consumer Research, 9, 366–380.

Rogers, E.M. (1995). Diffusion of Innovations (fourth edition). New York: The Free Press.

Rook, D.W. (1987). The buying impulse. Journal of Consumer Research, 13, 189–199.

Saracevic, T.,Kantor, P.,Chamis, A.Y., and Trivision, D. (1988). A study of information seeking and retrieving. I. Background and methodology. Journal of the American Society for Information Science, 39(3), 161–176.

Schaninger, C.M. and Sciglimpaglia, D. (1979). The identification of specific information acquisition patterns in information display board tasks, and their relation to demographics. Advances in Consumer Research, 7, 513–518.

Schmidt, J.B. and Spreng R.A. (1996). A proposed model of external consumer information search. Journal of the Academy of Marketing Science, 24 (3), 246–256.

Schneider, G. P. and Perry, J. T. (2001). Electronic Commerce. Course Technology, Australia.

Schumacher, P. and Morahan-Martin, J. (2001). Gender, Internet and computer attitudes and experiences. Computers in Human Behavior, 17, 95–110.

Sheth, J.N. and Vanketesan, M. (1968). Risk reduction processes in repetitive consumer behavior. Journal of Marketing Research, 5, 307–310.

Slama, M.E. and Taschian, A. (1987). Involvement (enduring) scale. In G.C. Bruner and P. J. Hensel (Eds.), Marketing Scales Handbook: A Compilation of Multi-Item Measures (pp. 315–316). Chicago, IL: American Marketing Association.

Spreng, R.A. and Olshavsky, R.W. (1993). A desires congruency model of consumer satisfaction. Journal of the Academy of Marketing Science, 21(3), 169–177.

Srinivasin, N. and Ratchford, B.T. (1991). An empirical test of a model of external search for automobiles. Journal of Consumer Research, 18, 233–242.

Starling, A. (2001, January 8). Not quite there yet: Why the web still isn't ready for consumers. Retrieved January 15, 2003: http://www.webdevelopersjournal.com/columns/ajs_web_consumer

Steenkamp, J-B.E.M. and Baumgartner, H. (1992). The role of optimum stimulation level and exploratory consumer behavior. Journal of Consumer Research, 19, 434–448.

Steenkamp, J-B.E.M. and Baumgartner, H. (1995). Development and cross-cultural validation of a short form of CSI as a measure of optimum stimulation level. International Journal of Research in Marketing, 12, 97–104.

Steenkamp, J-B.E.M. and Baumgartner, H. (1996). Exploratory consumer buying behavior: Conceptualization and measurement. International Journal of Research in Marketing, 13, 121–137.

Tan, S.J. (1999). Strategies for reducing consumers' risk aversion in Internet shopping. Journal of Consumer Marketing, 16(2), 163–180.

Tauscher, L. (1996). Evaluating History Mechanisms: An Empirical Study of Reuse Patterns in World Wide Web Navigation. MSc Thesis, Department of computer science, University of Calgary, Alberta Canada: http://cpsc.ucalgary.ca/grou-plab/papers/

Taushcer, L. and Greenberg, S. (1997). How people revisit web pages: Empirical findings and implications for the design of history systems. International Journal of Human-Computer Studies, 47, 97–137.

Titus, P.A. and Everett, P.B. (1996). Consumer wayfinding tasks, strategies, and errors: An exploratory field study. Psychology and Marketing, 13(3), 265–290.

Titus, P.A. and Everett, P.B. (1995). The consumer retail search process: A conceptual model and research agenda. Journal of the Academy of Marketing Science, 23(2), 106–119.

U.S. Census Bureau (2000). Measuring electronic business: Definitions, underlying concepts, and measurement plans. Retrieved January 16, 2003: http://www.census.gov/epcd/www/ebusiness.htm

U.S. Census Bureau (2002). Estimated quarterly U.S. retail e-commerce sales: Fourth quarter 1999 - Third quarter 2002. Retrieved January 15, 2003: http://www.census.gov/mrts/www/current.html

Vermunt, J.D.H.M. and Van Rijswijk, F.A.W.M. (1988). Analysis and development of students' skill in self-regulated learning. Higher Education, 17, 647–682.

Weiner, B. (1985). An attributional theory of achievement, motivation, and emotion. Psychological Review, 92, 548–573.

Weiner, B.,Frieze, I.,Kukla, A.,Reed, L.,Rest, S., and Rosenbaum, R.M. (1971). Perceiving the Causes of Success and Failure. Morristown, NJ: General Learning Press.

Westbrook, R.A. and Fornell, C. (1979). Patterns of information source usage among durable goods buyers. Journal of Marketing Research, 16, 303–312.

Zaichkowsky, J.L. (1985). Measuring the involvement construct. Journal of Consumer Research, 12, 341–352.

Zeithamel, V. (1981). How consumer evaluation processes differ between goods and services. In J.H. Donnelly and W.R. George (Eds.), Marketing of Services (pp. 33–46). Chicago, IL: American Marketing Association.

---