Index_H

H

Hammond, Neil

on blame, 195

on service-level agreements, 142, 143

Hannan and Freeman, 36

Harris poll, 243

Heilig Meyers, 91

Hong Kong, 99

horizons, 243–259

for catalyzing change, 247–248

for fluid sourcing, 257–259

for radical renewal, 248–249

and roadblocks to growth, 244, 246–247

for start-ups, 244

Hudson, Kathy, 28