Index_G

G

GE Capital, 73

German postal system, 237

Gerstner, Lou, 30, 37

Glass, David, 193

Goldsmith, Stephen

and outsourcing in Indianapolis, 53, 156, 160, 216, 235

on value proposition, 226

governance, 21, 22, 150–151

government, outsourcing by, see public-sector outsourcing

Government Performance and Results Act (GPRA), 231

groups, relevant, 159–160

growth, roadblocks to, 244, 246–247