Index_I

I

IBM, 30, 37

IDC (International Data Corporation), 213

‘‘idea practitioners,’’ xii

incentives, 146–148, 219

Indianapolis, 216

competitive bidding in, 226

leadership approach in, 53

transition employee packages in, 235

union opposition in, 168–169

informal communication, 150–151

information

public-sector management of, 238–239

visibility of, 76

when announcing outsourcing, 157

Information Memorandum (UK), 231

information services (government), 237, 238

Information Solutions Consulting Group, 246

innovation, 98–100

input metrics, 138

INSEAD, 130

instant capacity, 66

intangible assets, 91, 93–94

International Data Corporation (IDC), 213

interoperability architecture, 238

involvement, management, 50–51, 236