Clearly, in order for the project team to have any hope of success, scope must be managed before and during the development effort. Given the typical scenario, however, the task is daunting: For if we truly begin the development effort with an expectation of 200 percent scope, it will be necessary to reduce the project scope by as much as a factor of two in order to have any chance of success .
The team's dilemma in addressing this problem leads to perhaps the toughest question faced by the team: How does one manage to reduce scope and keep the customers happy? Well, all is not lost. We'll cover ways to deal with this issue in the following sections.