1. The project manager is ultimately responsible for the quality of the project.

  2. The project team should solve its own problems and resolve its own issues whenever possible.

  3. Team development occurs throughout the entire project lifecycle.

  4. The five types of power are legitimate, coercive, reward, expert, and referent (the most common type for project managers).

  5. The five conflict-resolution techniques are confronting (preferred method), compromising, withdrawal, smoothing, and forcing.

  6. The performance evaluation process of an individual should include everyone who has had significant interaction with that individual.

  7. Maslow's Hierarchy of Needs, in order, is physical, safety and security, social, self-esteem, and self-actualization.

  8. Herzberg's Hygiene Theory suggests that pay is not as motivating as work satisfaction, learning new skills, and promotions, and it suggests that relationships only prevent job dissatisfaction; they do not motivate.

PMP Exam Cram 2. Project Management Professional
PMP Exam Cram 2. Project Management Professional
Year: 2003
Pages: 169 © 2008-2017.
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