Index_C

C

Cairns, Tim 106, 109

Capgemini, and the Duke of Edinburgh International Award, case study 155, 166-74

career counselling 105

case-oriented applications 184

Chaffey, Nick 65

challenges, in consulting projects 10

change management 11, 47-74

change 129

consulting, and innovation 49-50

projects, speed 51

twin-track approach 290

Cheetham, Phil 257

Chevallier, Jean 42

client cynicism 6

client-consultant relationship 1, 4, 12-14, 21-22, 82, 157-58, 220

coaching 163, 164-65

collaboration 1, 12, 21-22, 23, 30, 231, 278

collaborative product development (CPD) system 248-49

commercial operator licensing requirements 234

commitment

client 10, 13, 82

consultant 7, 10

communication 21-22, 139, 158

community hospitals 113, 127

complexity 45, 48

congestion charge, London 22, 63, 175, 176, 177, 179, 190-99

consulting

change management 17, 47-74

human resources 9, 10, 17, 79-110

information technology 9, 12, 16-17, 175-217

speed 177-78

multi-sourcing 178

operational improvement 111-54

five pillars 112-14

strategy 9, 17, 155-74

consulting projects, challenges in 10

Continental Airlines 115

Cooper, Yvette 182

cost management 19

Cottam, Bob 41, 43-44

creativity 37, 87

credit card transactions 121

Criminal Justice Extranet (CJX) 186

Criminal Justice System 183

JTrack system 176-77, 179, 182, 183, 186-88

Justice Gap Action Team 179, 183, 185, 188-89

Narrowing the Gap strategy 181-89

Persistent Offender Scheme 181-82, 185, 187, 188

critical success factors 15

Crown Prosecution Service 193

CSC Computer Sciences Corporation 256

and BAE Systems, case study 266-73

Catalyst™ approach 272

cultural challenge 10

culture 12, 21-22, 49, 54, 80

armed services 107

customer expectations and behaviour 34

customer relationship management (CRM) 25, 26-27, 28, 29, 183, 184, 236

customer service 25-26, 27, 28, 29, 31, 32

BT 35

Sainsbury's Supermarkets 244-47

Tesco 53-56