Index_B

B

BAE Systems 253, 256

case study 266-73

Enterprise Resource Planning (ERP) systems 267, 268-69

Exostar 266-67, 271, 272

LifeCycle management methodology 271-72

XMLadaptors 271

BBC Interactive 212

Beck, Graham 230

behavioural change 55

Belt, Jeff 240

Bender, Jeff 82, 91

Bennett, Anne 17

Bird, Mike 111, 114, 148, 150, 153

BP 79, 80, 85-93

Bradford Brown, K 55

Bradford Hospitals NHS Trust 15-16, 175-76, 177, 179

case study 200-09

procurement process 201-03

supply chain re-engineering programme 200-09

WANDER™ e-procurement 204-09

brand alignment 55

Brenneman, Greg 115

Brentnall, Peter 153

Brown, Brad 49

Brown, Rob 29, 30, 31

BT 1, 15, 21, 23, 24

BT Business, case study 33-40

BT Retail 112, 114

case study 117-26

click&buy system 118, 122-3, 124-25

micropayments 118, 121-24

budgets 10, 19, 27, 32, 88, 96, 127, 173, 202, 227, 229, 230, 231-232

Burz, Mike 268

buses, London 61-69

business processes 27

Business Security Forum 19

business strategy 155-74

development 156

implementation 156-57

inclusion and speed 156

buy-in 10, 12