Index_S


S

Sara Lee Corporation, 4951
Sara Lee Intimate Apparel, 66, 82
Sara Lee Underwear, 86
"say more" responses, 148
"scud e- mails ," 178179
selective hearing, 7374
self-assessment
of conflict management, 135138
of personal leadership proficiency, 232233
team, see team self-assessment
self-interest, 8485
senior executive teams , xi
goals of, 8081
as role models, 28
as ultimate high-performance teams, 6566
see also strategic conflict
senior managers, skills required for, 31, 32
sidestepping, 155
skills
active listening, 139152
active-reading, 183186
assertion, 152158
conflict management, 138139, 158166
for management levels, 3132
stage three development of, 7677
training for, 130131
Sloan, Alfred, 62
Slywotsky, Adrian, 63, 64
SMART (specific, measurable, action-based, realistic, and time-bounded) criteria, 79
"smoking e-mails," 191192
SOLER model, 146
solutions, providing, 141142
specialization of labor, 61
speed, need for, 6364, 78
" storming " stage, see infighting (stage 2)
straight talk, 155156
strategic conflict, 2956
and alignment, 33
in business relationships/mutual expectations, 5256
in goals/business priorities/ focus, 3437
in individual roles/accountability, 3743
in protocols/rules of engagement, 4352
and required management skills, 3132
resolution of, 3256
stroking (in e-mail), 189190
structuring teams (phase 2), 116120
Stryker Corporation, 127
style(s)
adjusting, to situation/employee, 222223, 231
aggressive , 17, 53, 152, 153, 208
assertive, 17, 53
clash of, 1719
coaching, 214, 216220
collaborative, 214, 220221
delegative, 214, 221222
directive, 214216
leadership, 213215
nonassertive, 17, 53, 152, 153, 208
preprogrammed, 140
subterfuge, e-mail and, 173175
support
assessing amount of, 133135
recruiting, 46
synergy, 65



When Goliaths Clash. Managing Executive Conflict to Build a More Dynamic Organization
When Goliaths Clash: Managing Executive Conflict to Build a More Dynamic Organization
ISBN: 0615198686
EAN: 2147483647
Year: 2002
Pages: 99

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