Index_S

S

Sara Lee Corporation, 4951

Sara Lee Intimate Apparel, 66, 82

Sara Lee Underwear, 86

"say more" responses, 148

"scud e- mails ," 178179

selective hearing, 7374

self-assessment

of conflict management, 135138

of personal leadership proficiency, 232233

team, see team self-assessment

self-interest, 8485

senior executive teams , xi

goals of, 8081

as role models, 28

as ultimate high-performance teams, 6566

see also strategic conflict

senior managers, skills required for, 31, 32

sidestepping, 155

skills

active listening, 139152

active-reading, 183186

assertion, 152158

conflict management, 138139, 158166

for management levels, 3132

stage three development of, 7677

training for, 130131

Sloan, Alfred, 62

Slywotsky, Adrian, 63, 64

SMART (specific, measurable, action-based, realistic, and time-bounded) criteria, 79

"smoking e-mails," 191192

SOLER model, 146

solutions, providing, 141142

specialization of labor, 61

speed, need for, 6364, 78

" storming " stage, see infighting (stage 2)

straight talk, 155156

strategic conflict, 2956

and alignment, 33

in business relationships/mutual expectations, 5256

in goals/business priorities/ focus, 3437

in individual roles/accountability, 3743

in protocols/rules of engagement, 4352

and required management skills, 3132

resolution of, 3256

stroking (in e-mail), 189190

structuring teams (phase 2), 116120

Stryker Corporation, 127

style(s)

adjusting, to situation/employee, 222223, 231

aggressive , 17, 53, 152, 153, 208

assertive, 17, 53

clash of, 1719

coaching, 214, 216220

collaborative, 214, 220221

delegative, 214, 221222

directive, 214216

leadership, 213215

nonassertive, 17, 53, 152, 153, 208

preprogrammed, 140

subterfuge, e-mail and, 173175

support

assessing amount of, 133135

recruiting, 46

synergy, 65