Index_L

L

latent conflict, 20

leaders

characteristics of effective, 121, 122

of high-performance teams , 8586

team assessment of, 101102

triple role of, 121

leadership in conflict management, 196234

adjusting style of, to situation/ employee, 222223

assessing personal proficiency at, 232233

case study in, 199205

changing style of, 207210

coaching style of, 216220

collaborative style of, 220221

delegative style of, 221222

directive style of, 215216

and giving feedback, 223228

honesty in, 230, 232

maintaining style changes in, 210212

and problems with employees , 228230

and relinquishing responsibilities to subordinates , 212213

as role modeling, 205207

styles of, 213215

leaving (as conflict avoidance option), 22, 159

listening

active, see active listening

passive, 147148

Litton Enterprise Solutions, 12, 56

looking-glass self, 55

L'Oral, 77, 128

Lutz, Robert, on cascading high-performance teams, 68