Review Questions

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'This ECDL Foundation approved courseware product incorporates learning reinforcement exercises. These exercises are included to assist the candidate in their training for the ICDL. The exercises included in this courseware product are not ICDL certification tests and should not be construed in any way as ICDL certification tests. For information about Authorised ICDL Test Centres in different National Territories please refer to the ECDL Foundation website at'

The European Computer Driving Licence Foundation Ltd.

Question 1

Which of the following items most accurately describes the Internet?

  • A. A method for accessing information electronically .

  • B. A protocol that defines the way you connect to your computer.

  • C. A global network that connects millions of computers.


Answer C is correct. The Internet is most simply and accurately a huge computer network. Answer A is incorrect because it's too general. Answer B is incorrect because the Internet isn't a protocol.

Question 2

Which of the following are legitimate security measures?

  • A. Encryption

  • B. Digital certificate

  • C. Digital signature

  • D. Credit card fraud insurance

  • E. A firewall


Answers A, B, C, and E are all correct. All these options are valid ways to protect your system and your data. Answer D, although perhaps a good idea, has nothing to do with online computer security.

Question 3

Which of the following are legitimate browser tasks ?

  • A. Refresh a Web page.

  • B. Stop the active download.

  • C. Chat with friends and associates online.

  • D. Mark favorite pages.


Answers A, B, and D are all correct. You can refresh the current page or stop a download. You can also add the current page to your list of favorites. Answer C is incorrect; you need specialized chat software to interact with other people online.

Question 4

Identify the ways to point a browser to a specific Web page:

  • A. Choose an address from the Address Book.

  • B. Enter the URL in the Address control and press Enter.

  • C. Choose an item from the Favorites list.

  • D. Click a hyperlink on another Web page.

  • E. Use a search engine and click one of the returned links.


Answers B, C, D, and E are all correct. Answer A is incorrect. There's no Address Book in a Web browser.

Question 5

Which of the following will save all or part of a Web page to a local drive or diskette?

  • A. Right-click an image, choose Save Picture As, specify the target location, and click Save.

  • B. Choose Save As from the File menu, specify the target location, and Click Save.

  • C. Choose Save As from the File menu, specify the target location, choose Text File (*.txt) from the Save As Type control, and click Save.

  • D. Click the Save button on the browser's toolbar.


Answers A, B, and C are correct. Answer D is incorrect because there is no Save button on the toolbar. Answer A will save only the picture; Answers B and C will save the whole page.

Question 6

Before printing a Web page directly from the browser, you can do the following:

  • A. Preview the Web page.

  • B. Select an image or a block of text to print.

  • C. Delete text before printing.

  • D. Adjust the margins.


Answers A, B, and D are correct. You can adjust margins, preview the page, or select a specific element. Answer C is incorrect; you can't delete Web page data.

Question 7

What's a valid advantage to using electronic mail?

  • A. Almost instantaneous delivery of information.

  • B. People like email better than traditional paper solutions.

  • C. It's a convenient tool that you can manipulate from almost anywhere ; all you need is a computer and a connection.

  • D. Low cost of sharing information (no printing or postal costs).


Answers A, C, and D are correct. Email is quick, flexible, and convenient, and it costs less than traditional hard copy solutions. Answer B is incorrect; the jury's still out on that one because many people still claim to prefer personal contact such as phone calls and face-to-face visits .

Question 8

Which of the following statements are true?

  • A. Email messages for business purposes should be succinct and as brief as possible.

  • B. If you're not a good typist, don't worry about typos, and feel free to use all uppercase or all lowercase letters .

  • C. It's acceptable to use your work email account to share jokes and gossip with co-workers in most companies.

  • D. Email is still considered a toy by many and isn't taken too seriously. Therefore, it's acceptable to let messages sit for a while before responding. If the message was important, the sender would've called you on the phone instead.


Answers A is the only correct answer. Answers B, C, and D will all have you in hot water.

Question 9

Which of the following are valid ways to correspond via email?

  • A. Forward a message you've received from someone else.

  • B. Reply to an existing message.

  • C. Print out the message, jot a quick note by hand on the hard copy, and route to the sender via the appropriate channels.

  • D. Create a new email message to generate a new conversation.


Answers A, B, and D are correct. Answer C would work, but it isn't an email solution.

Question 10

You deleted your best customer's order. What happens now?

  • A. You get fired .

  • B. You call the customer, apologize, and ask him to resend the order-containing message.

  • C. You retrieve the message from the Deleted Items folder.

  • D. Go home early, call in sick the next day, and act as if you never got the message at all.


Answer C is the correct answer. You can retrieve deleted messages from the Deleted Items folder. Answers A and B are incorrect but could happen if you don't know about the Deleted Items folder. Answer D is always incorrect.

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ICDL Exam Cram 2
ICDL Exam Cram 2
ISBN: 0789730928
EAN: 2147483647
Year: 2006
Pages: 142 © 2008-2017.
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