List of Exhibits

Chapter 5: The T1-Auto Inc. Production Part Testing (PPT) Process—A Workflow Automation Success Story

Exhibit 1: Old PPT Process

Exhibit 2: Workflow Enabled PPT Process

Chapter 6: Heineken USA—Reengineering Distribution with HOPS

Exhibit 1: Beer Supply Chain

Exhibit 2: Old Distribution Process

Exhibit 3: New Distribution Process

Exhibit 4: Benefits from HOPS

Exhibit 5: Net Profit of Heineken 1997–2000

Exhibit 6: Per Capita Expenditure on Beer 1995–2000

Exhibit 7: Per Capita Consumption of Beer 1995–2000

Chapter 20: ERP Implementation in State Government

Exhibit 1: State of Louisiana Government Organization Chart

Exhibit 2: Division of Administration Organization Chart

Exhibit 3: ISIS Project Team Structure

Exhibit 4: Civil Services Organization Structure

Exhibit 5: Breakdown of Division of Administration Offices

Chapter 26: Efficient Data Management in E-Business Transactions

Exhibit 1: Financial Figures (Total Sales)

Exhibit 2: Financial Figures (Clothes and Accessories Sales)

Exhibit 3: The Company's Organization Chart

Exhibit 4: The Architecture of the Proposed System

Exhibit 5: The Proposed Supply Chain Management System

Chapter 32: The QUIPUDATA Case—Implementing a Quality Initiative in an IT Organization

Chart 1: Introducing the Management Model

Chart 2: QUIPUDATA Management Indicators