The variety of tasks associated with user support may seem endless. If you've read the first three chapters, you've worked through some of the gymnastics required by your users. In this chapter, I'll show you how you can help your users manage applications, especially how they can work with files created by Microsoft Windows-based applications.
Linux is about choice. There are many viable options for just about everything a user needs to do. However, too many choices can be overwhelming. And in some cases, it may be difficult to find the application that can help your user read files created on a Microsoft operating systemwith all of the macros and functions that users want.