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Addressing the Human Capital Crisis in the Federal Government: A Knowledge Management Perspective

ISBN: 0750677139
EAN: 2147483647

Year: 2003
Pages: 89

Authors: Jay Liebowitz

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• Table of Contents
• BackCover
• Addressing the Human Capital Crisis in the Federal Government - A Knowledge Management Perspective
• Preface
• Chapter 1: A Broad View of Human Capital
• IS HUMAN RESOURCES THE SAME AS HUMAN CAPITAL?
• WHAT SHOULD BE THE ATTRIBUTES OF A CHIEF HUMAN CAPITAL OFFICER?
• LINKING HUMAN CAPITAL TO KNOWLEDGE MANAGEMENT
• Chapter 2: The Human Capital Crisis in the Federal Government
• HOW DID WE GET INTO THIS MESS?
• A CASE IN POINT
• INDUSTRY IS ALSO EXPERIENCING SIMILAR HUMAN CAPITAL CHALLENGES
• ARE OTHER GOVERNMENTS EXPERIENCING SIMILAR HUMAN CAPITAL CRISES?
• SO, WHAT IS BEING DONE ABOUT IT?
• Chapter 3: Developing a Human Capital Strategy
• WHAT HUMAN CAPITAL STRATEGY MODELS AND MEASURES ARE AVAILABLE IN THE FEDERAL GOVERNMENT?
• AN AGENCY DEVELOPING ITS HUMAN CAPITAL STRATEGY: THE INTERNAL REVENUE SERVICE
• DEVELOPING AN APPROACH FOR CONSTRUCTING A HUMAN CAPITAL STRATEGY
• Chapter 4: The Four Pillars of Human Capital
• THE ESSENTIALS OF A HUMAN CAPITAL STRATEGY
• TO SUMMARIZE ...
• Chapter 5: Knowledge Management: The Key Pillar in a Human Capital Strategy
• KNOWLEDGE MANAGEMENT
• LESSONS LEARNED FROM THE TRENCHES
• CRAFTING A KNOWLEDGE MANAGEMENT STRATEGY
• IMPLEMENTING A KNOWLEDGE MANAGEMENT STRATEGY AS PART OF A HUMAN CAPITAL STRATEGY
• Chapter 6: Pillar Two: Performance Management Through a Knowledge Management Lens
• ENHANCING PERFORMANCE MANAGEMENT THROUGH KNOWLEDGE MANAGEMENT
• HOW KNOWLEDGE MANAGEMENT MAY IMPROVE PERFORMANCE MANAGEMENT
• Chapter 7: Competency Management: A Necessary Pillar in a Human Capital Strategy
• KNOWLEDGE MANAGEMENT AND COMPETENCY MANAGEMENT
• Chapter 8: Change Management: The Forgotten Pillar
• CHANGE MANAGEMENT IN KNOWLEDGE MANAGEMENT AND VICE VERSA
• NASA: APPLYING CHANGE MANAGEMENT STRATEGIES
• INTEGRATED FINANCIAL MANAGEMENT PROGRAM CHANGE MANAGEMENT
• CHANGE MANAGEMENT, KNOWLEDGE MANAGEMENT, AND HUMAN CAPITAL
• Chapter 9: Establishing Strategic Partnerships for Human Capital
• USING ONLINE COMMUNITIES TO STRENGTHEN HUMAN CAPITAL
• LINKING WITH UNIVERSITIES FOR STIMULATING AN ORGANIZATION S INTELLECTUAL CAPITAL
• WHAT S AHEAD?
• Chapter 10: Strategic Management of Human Capital: The Future
• THE NEED TO FURTHER LEVERAGE INFORMAL NETWORKS IN ORGANIZATIONS
• TAPPING INTO THE SENIOR WORKFORCE
• BUILDING THE ORGANIZATIONAL INTELLIGENCE
• KNOWLEDGE MANAGEMENT TECHNOLOGY
• RECOMMENDATION FOR REFORM
• FINAL THOUGHTS
• Case Study: An Operational Study of Knowledge Management Activities at the ABC Foundation
• KNOWLEDGE MANAGEMENT IMPLEMENTATION CRITICAL SUCCESS FACTORS
• KNOWLEDGE MANAGEMENT-RELATED INITIATIVES AT ABC FOUNDATION
• DISCUSSION
• SUMMARY
• REFERENCES
• GAO Report: Human Capital: Practices that Empowered and Involved Employees
• RESULTS IN BRIEF
• BACKGROUND
• SCOPE AND METHODOLOGY
• SIX KEY PRACTICES HELPED EMPOWER AND INVOLVE EMPLOYEES
• AGENCIES ADDRESSED BARRIERS TO EFFORTS THAT EMPOWERED AND INVOLVED EMPLOYEES
• AGENCIES CITED EXAMPLES OF PERFORMANCE IMPROVEMENTS
• CONCLUSIONS
• AGENCY COMMENTS
• RELATED GAO PRODUCTS
• Index
• Index_B
• Index_C
• Index_D
• Index_E
• Index_F
• Index_G
• Index_H
• Index_I
• Index_J
• Index_K
• Index_L
• Index_M
• Index_N
• Index_O
• Index_P
• Index_R
• Index_S
• Index_T
• Index_U
• Index_V
• Index_W
• Index_Z
• List of Figures
• List of Tables