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Addressing the Human Capital Crisis in the Federal Government: A Knowledge Management Perspective - page 1

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Leibowitz J.

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Table of Contents
Table of Contents
BackCover
Addressing the Human Capital Crisis in the Federal Government - A Knowledge Management Perspective
Preface
Chapter 1: A Broad View of Human Capital
IS HUMAN RESOURCES THE SAME AS HUMAN CAPITAL?
WHAT SHOULD BE THE ATTRIBUTES OF A CHIEF HUMAN CAPITAL OFFICER?
LINKING HUMAN CAPITAL TO KNOWLEDGE MANAGEMENT
Chapter 2: The Human Capital Crisis in the Federal Government
HOW DID WE GET INTO THIS MESS?
A CASE IN POINT
INDUSTRY IS ALSO EXPERIENCING SIMILAR HUMAN CAPITAL CHALLENGES
ARE OTHER GOVERNMENTS EXPERIENCING SIMILAR HUMAN CAPITAL CRISES?
SO, WHAT IS BEING DONE ABOUT IT?
Chapter 3: Developing a Human Capital Strategy
WHAT HUMAN CAPITAL STRATEGY MODELS AND MEASURES ARE AVAILABLE IN THE FEDERAL GOVERNMENT?
AN AGENCY DEVELOPING ITS HUMAN CAPITAL STRATEGY: THE INTERNAL REVENUE SERVICE
DEVELOPING AN APPROACH FOR CONSTRUCTING A HUMAN CAPITAL STRATEGY
Chapter 4: The Four Pillars of Human Capital
THE ESSENTIALS OF A HUMAN CAPITAL STRATEGY
TO SUMMARIZE ...
Chapter 5: Knowledge Management: The Key Pillar in a Human Capital Strategy
KNOWLEDGE MANAGEMENT
LESSONS LEARNED FROM THE TRENCHES
CRAFTING A KNOWLEDGE MANAGEMENT STRATEGY
IMPLEMENTING A KNOWLEDGE MANAGEMENT STRATEGY AS PART OF A HUMAN CAPITAL STRATEGY
Chapter 6: Pillar Two: Performance Management Through a Knowledge Management Lens
ENHANCING PERFORMANCE MANAGEMENT THROUGH KNOWLEDGE MANAGEMENT
HOW KNOWLEDGE MANAGEMENT MAY IMPROVE PERFORMANCE MANAGEMENT
Chapter 7: Competency Management: A Necessary Pillar in a Human Capital Strategy
KNOWLEDGE MANAGEMENT AND COMPETENCY MANAGEMENT
Chapter 8: Change Management: The Forgotten Pillar
CHANGE MANAGEMENT IN KNOWLEDGE MANAGEMENT AND VICE VERSA
NASA: APPLYING CHANGE MANAGEMENT STRATEGIES
INTEGRATED FINANCIAL MANAGEMENT PROGRAM CHANGE MANAGEMENT
CHANGE MANAGEMENT, KNOWLEDGE MANAGEMENT, AND HUMAN CAPITAL
Chapter 9: Establishing Strategic Partnerships for Human Capital
USING ONLINE COMMUNITIES TO STRENGTHEN HUMAN CAPITAL
LINKING WITH UNIVERSITIES FOR STIMULATING AN ORGANIZATION S INTELLECTUAL CAPITAL
WHAT S AHEAD?
Chapter 10: Strategic Management of Human Capital: The Future
THE NEED TO FURTHER LEVERAGE INFORMAL NETWORKS IN ORGANIZATIONS
TAPPING INTO THE SENIOR WORKFORCE
BUILDING THE ORGANIZATIONAL INTELLIGENCE
KNOWLEDGE MANAGEMENT TECHNOLOGY
RECOMMENDATION FOR REFORM
FINAL THOUGHTS
Case Study: An Operational Study of Knowledge Management Activities at the ABC Foundation
KNOWLEDGE MANAGEMENT IMPLEMENTATION CRITICAL SUCCESS FACTORS
KNOWLEDGE MANAGEMENT-RELATED INITIATIVES AT ABC FOUNDATION
DISCUSSION
SUMMARY
REFERENCES
GAO Report: Human Capital: Practices that Empowered and Involved Employees
RESULTS IN BRIEF
BACKGROUND
SCOPE AND METHODOLOGY
SIX KEY PRACTICES HELPED EMPOWER AND INVOLVE EMPLOYEES
AGENCIES ADDRESSED BARRIERS TO EFFORTS THAT EMPOWERED AND INVOLVED EMPLOYEES
AGENCIES CITED EXAMPLES OF PERFORMANCE IMPROVEMENTS
CONCLUSIONS
AGENCY COMMENTS
RELATED GAO PRODUCTS
Index
Index_B
Index_C
Index_D
Index_E
Index_F
Index_G
Index_H
Index_I
Index_J
Index_K
Index_L
Index_M
Index_N
Index_O
Index_P

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Addressing the Human Capital Crisis in the Federal Government: A Knowledge Management Perspective - page 1