Industry
aerospace, 24–25, 25f
chief human capital officer in, 6
competency-based management in, 49–50
competitive advantage in, 24
human capital shortage in
description of, 4
shareholder value effects, 32–33
statistics regarding, 23–24
knowledge sharing in, 151–152
Informal learning, 128
Information technology workforce
retiring of, 16
shortages in, 16
Innovation
description of, 35–36
elements to stimulate, 141
examples of, 144
human capital strategy and, 118
knowledge management and, 139–141
leadership commitment to, 184
organizational renewal through, 141
processes involved in, 140
Integrated Financial Management Program, 58–59, 112–114
Intellectual capital
definition of, 2, 101–102
measuring of, 127, 131–132
university partnering to stimulate, 125–126
Internalization, 87
Internal Revenue Service, 40–42, 178–179, 206–207
International Organization for Standardization 9000, 190
Intrinsic motivation, 141, 149
Intrinsic rewards, 82–83