Cabral, John, 111
Canada
competency-based management in, 49, 102–103
human capital shortage in, 4, 26
knowledge sharing in, 104
Capital
human, see Human capital
intellectual
definition of, 2, 101–102
measuring of, 127, 131–132
university partnering to stimulate, 125–126
social, 121–122
structural, 2, 64, 121
Case study
discussion, 148–150
introduction, 139–142
Knowledge Initiative Advisory Committee, 147
knowledge management
initiatives, 145–148
success factors, 142–145, 148–149
knowledge sharing
description of, 151–152
effectiveness inventory, 155–165
proficiencies in, 152–155
Caterinicchia, Dan, 111
Change
behavioral, 109
champion of, 108
employee training for, 189
incentives to facilitate, 185
inevitability of, 105, 116
psychological adaptation to, 106
resistance to, 58, 105–106, 201–202
steps involved in, 107–108
Change management
description of, 48, 57
examples of, 106–107
in knowledge management strategy, 69, 107–111, 114–116
at Los Alamos Laboratory, 106–107
at NASA
description of, 58–59, 111–112
Integrated Financial Management Program, 112–114
practices for, 58
strategies for, 109–111
traditional approaches to, 108
trust and, 110
CHCO. see Chief Human Capital Officer
Chen, Ernie, 81
Chief Human Capital Officer
attributes of, 10–11
Chief Knowledge Officers and, 10
creation of, 9, 127–128
functions of, 5–6
Human Resources Director and, 5, 10–11
industry uses, 6
Chief Information Officers, 9
Chief Knowledge Officers
Chief Human Capital Officer and, 10
competencies of, 10, 53
description of, 9
importance of, 128
responsibilities of, 53
Summit for the Public Sector, 109
Chin, Robert, 109
CIO. see Chief Information Officers
Civilian workforce
at Department of Defense, 19
at NASA, 19, 21–22
reductions in, 19
CKOs. see Chief Knowledge Officers
Combination, 87
Communication, 55, 163, 185
Communications, 94
Competencies
business management, 94, 97
human resources, 97–98
knowledge sharing of, 103–104
professional, 94, 97
proficiency levels for, 94–95
strategic, see Strategic competencies
Competency management
description of, 48–50, 93
frameworks for
Canadian models, 102–103
Federal Highway Administration, 93–95
international examples of, 98–99
National Academy of Public Administration, 95
State Government of Maine, 98
human resources models
Department of Defense, 97–98
Office of Personnel Management, 95–96
model for, 95
performance management and, 93
Content management, 70–71
Creative leadership groups, 91
Cross, Rob, 128–129
Culture
knowledge management, 68–69
knowledge sharing, 103–104, 115, 128, 163
organization, see Organization culture
performance, see Performance culture
Cunningham, Ian, 35
Customer capital, 2, 64