Index_C


C

Cabral, John, 111

Canada

competency-based management in, 49, 102–103

human capital shortage in, 4, 26

knowledge sharing in, 104

Capital

human, see Human capital

intellectual

definition of, 2, 101–102

measuring of, 127, 131–132

university partnering to stimulate, 125–126

social, 121–122

structural, 2, 64, 121

Case study

discussion, 148–150

introduction, 139–142

Knowledge Initiative Advisory Committee, 147

knowledge management

initiatives, 145–148

success factors, 142–145, 148–149

knowledge sharing

description of, 151–152

effectiveness inventory, 155–165

proficiencies in, 152–155

Caterinicchia, Dan, 111

Change

behavioral, 109

champion of, 108

employee training for, 189

incentives to facilitate, 185

inevitability of, 105, 116

psychological adaptation to, 106

resistance to, 58, 105–106, 201–202

steps involved in, 107–108

Change management

description of, 48, 57

examples of, 106–107

in knowledge management strategy, 69, 107–111, 114–116

at Los Alamos Laboratory, 106–107

at NASA

description of, 58–59, 111–112

Integrated Financial Management Program, 112–114

practices for, 58

strategies for, 109–111

traditional approaches to, 108

trust and, 110

CHCO. see Chief Human Capital Officer

Chen, Ernie, 81

Chief Human Capital Officer

attributes of, 10–11

Chief Knowledge Officers and, 10

creation of, 9, 127–128

functions of, 5–6

Human Resources Director and, 5, 10–11

industry uses, 6

Chief Information Officers, 9

Chief Knowledge Officers

Chief Human Capital Officer and, 10

competencies of, 10, 53

description of, 9

importance of, 128

responsibilities of, 53

Summit for the Public Sector, 109

Chin, Robert, 109

CIO. see Chief Information Officers

Civilian workforce

at Department of Defense, 19

at NASA, 19, 21–22

reductions in, 19

CKOs. see Chief Knowledge Officers

Combination, 87

Communication, 55, 163, 185

Communications, 94

Competencies

business management, 94, 97

human resources, 97–98

knowledge sharing of, 103–104

professional, 94, 97

proficiency levels for, 94–95

strategic, see Strategic competencies

Competency management

description of, 48–50, 93

frameworks for

Canadian models, 102–103

Federal Highway Administration, 93–95

international examples of, 98–99

National Academy of Public Administration, 95

State Government of Maine, 98

human resources models

Department of Defense, 97–98

Office of Personnel Management, 95–96

model for, 95

performance management and, 93

Content management, 70–71

Creative leadership groups, 91

Cross, Rob, 128–129

Culture

knowledge management, 68–69

knowledge sharing, 103–104, 115, 128, 163

organization, see Organization culture

performance, see Performance culture

Cunningham, Ian, 35

Customer capital, 2, 64




Addressing the Human Capital Crisis in the Federal Government. A Knowledge Management Perspective
Addressing the Human Capital Crisis in the Federal Government: A Knowledge Management Perspective
ISBN: 0750677139
EAN: 2147483647
Year: 2003
Pages: 89
Authors: Jay Liebowitz

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