Table of Contents

addressing the human capital crisis in the federal government: a knowledge management perspective
Addressing the Human Capital Crisis in the Federal Government: A Knowledge Management Perspective
byJay Liebowitz ISBN:0750677139
Butterworth-Heinemann 2004 (200 pages)

This text outlines how managers can develop a successful human capital strategy, drawing on lessons learned from analyzing exiting strategies at several federal government agencies.

Table of Contents
Addressing the Human Capital Crisis in the Federal Government—A Knowledge Management Perspective
Chapter 1 - A Broad View of Human Capital
Chapter 2 - The Human Capital Crisis in the Federal Government
Chapter 3 - Developing a Human Capital Strategy
Chapter 4 - The Four Pillars of Human Capital
Chapter 5 - Knowledge Management: The Key Pillar in a Human Capital Strategy
Chapter 6 - Pillar Two: Performance Management Through a Knowledge Management Lens
Chapter 7 - Competency Management: A Necessary Pillar in a Human Capital Strategy
Chapter 8 - Change Management: The Forgotten Pillar
Chapter 9 - Establishing Strategic Partnerships for Human Capital
Chapter 10 - Strategic Management of Human Capital: The Future
Case Study - An Operational Study of Knowledge Management Activities at the ABC Foundation
GAO Report - Human Capital: Practices that Empowered and Involved Employees
List of Figures
List of Tables

President Bush's number-one management initiative for the federal government is the Strategic Management of Human Capital. According to, human capital is the accumulated value of an individual's intellect, knowledge, and experience. In the U.S. federal government, a human capital crisis exists. The factors contributing to a human capital dilemma include a knowledge bleed due to retirement eligibility, changing perspectives on work, and escalating knowledge loss. According to a Joint Hearing on the Federal Human Capital, by 2005, more than half of the 1.8 million non-postal civilian employees will be eligible for early or regular retirement. An even greater percentage of the Senior Executive Service, the government's core managers, will be eligible to leave.

All government agencies are required to develop a human capital strategy by 2005. Many of these agencies have scored a "red" (lowest rating) on the Government Scorecard in the way they are approaching their strategic management of human capital. This book is an executive briefing on developing a successful human capital strategy based on lessons learned from analyzing existing strategies at government agencies such as NASA. Using a knowledge management perspective, Liebowitz identifies four pillars of an effective strategy and gives examples of these in practice.

About the Author

Dr. Jay Liebowitz is professor in the School of Professional Studies in Business and Education at Johns Hopkins University. He previously served as the first Knowledge Management Officer at NASA Goddard Space Flight Center. Prior to joining NASA, he was the Robert W. Deutsch Distinguished Professor of Information Systems at the University of Maryland-Baltimore County (UMBC). He was Professor of Management Science in the School of Business and Public Management at George Washington University, and also served as Chair in Artificial Intelligence at the US Army War College. He is the Founder and Editor-in-Chief of Expert Systems With Applications: An International Journal, and Failure & Lessons Learned in Information Technology Management: An International Journal. He is also the founder and Chairman of The World Congress on Expert Systems. He has published 28 books and over 220 papers, mostly in the expert/intelligent systems, knowledge management, and information systems management fields. He was a Fulbright Scholar, IEEE-USA Federal Communications Commission Executive Fellow, and Computer Educator of the Year (by the International Association for Computer Information Systems). He has lectured throughout the world, and has worked in knowledge management/human capital for such organizations as the Naval Surface Warfare Center-Carderock Division, NASA Goddard, Fannie Mae Foundation, American Society for Interior Designers, and others.