FAA. see Federal Aviation Administration
Fairhall, Lisa, 62
Federal Aviation Administration, 101, 178, 204–205
Federal Emergency Management Agency, 180, 192, 205–206
Federal Executive Institute, 122
Federal government
citizen-centered, 137
GAO Human Capital Report, 169–210
human capital crisis in
cornerstones of, 36
description of, 3
hiring practices, 15–16
information technology employees, 16
outsourcing effects, 28
reasons for, 17–19
shifts in orientation of, 34
statistics regarding, 15–16
success factors for, 36–37
learning strategies for, 35
market-based, 137
performance management, 51–52
reform initiatives, 135–137
results-oriented, 137
university partnerships with, 123, 125
workforce
downsizing of, 18, 28
information technology, 16
reductions in, 17
reforming of, 15–16
retiring of, 15
Federal Highway Administration, 93
Federal Workforce Improvement Act of 2002, 26–28
Feedback, 186
FEMA. see Federal Emergency Management Agency
Ferdinand, Pamela, 16–17
FHWA. see Federal Highway Administration
Figura, Susannah, 6
Fitz-enz, Jack, 52, 130
Foreign governments, 25–26
Fryer, Shari, 129