Index_K

K

Kelmen, Steven, 108–109

Khandelwal, Vijay, 110

Knowledge

application of, 56

as asset, 141

capture of, 54

communication of, 55

community of, 140–141

creation of, 57, 85–86

employee commitment to, 52

identification of, 54

incorporation of, 56

reuse of, 56, 164

sources of, 11

strategy for acquiring, 35–36

taxonomy of, 149–150

visceral, 141

Knowledge audit, 68–69, 83

Knowledge-centric organization, 142

Knowledge gaps, 83

Knowledge management

ABC Foundation case study of

initiatives, 145–148

success factors, 142–145, 148–149

adaptability/agility gained from, 64–65, 100

benefits of, 78

budgeting for, 66

business uses of, 3, 66

capital used in, 2, 63–64

change management and, 69, 107–111, 114–116

closed-loop system, 82

collaborative environment for, 71

community-based model, 140

components of, 52, 64, 151

core competencies and, 13

corporate users of, 4–5

cost savings of, 5

creativity from, 65, 100

crossfunctional team for, 66, 68

definition of, 11, 63

description of, 48, 52

governance of, 67–68

human capital linked to, 11–14, 34–35, 79

importance of, 63

initiatives, 72, 140, 143

innovation and, 139–141

institutional memory building from, 65, 100

intellectual capital, 2

leader of, 66

leadership and, 143

measures and measurement of, 72, 143–144

metrics to evaluate, 143–144

at NASA Goddard Space Flight Center, 12f, 12–13

organizational facilitation for, 164

organization use of, 12–13, 53, 65–66, 100–101

ownership considerations, 68–69

people-to-people connection benefits, 88

performance management effects on, 80–91

principles of, 34

processes involved in, 55–57, 64, 81

reasons for adopting, 3, 66

rewards used in, 69, 82–83

skeptics of, 13–14

software for, 134–135

steps involved in, 42, 52–53

strategic framework for

application, 71

components of, 67

content management, 70–71

culture, 68–69

description of, 13, 67, 84f, 84–85

enablers of, 85

governance, 67–68

implementation of, 73–75

measurement, 72

models, 87

technology, 71, 134–135

success factors, 64–66, 100–101 142–145

surveys of, 66

sustainment of, 143

technology for, 71, 134–135

terminology for, 14

trends in, 135

value created by, 99–100

Knowledge map, 70, 83

Knowledge professionals, 81–82

Knowledge ratio, 131

Knowledge retention managers, 70–71

Knowledge sharing

ABC Foundation case study of

description of, 151–152

effectiveness inventory, 155–165

proficiencies in, 152–155

barriers to, 119–120

Canadian models of, 104

communication for, 163

competencies, 103–104

culture of, 103–104, 115, 128, 163

description of, 11, 52, 55, 69

effectiveness inventory, 155–165

industry examples of, 151–152

internalization secondary to, 75

at NASA, 119–120

proficiencies in, 152–155

socialization secondary to, 75

Knowledge spiral, 86f, 86–87

Knowledge stewards, 70

Kotter, John, 107