Kelmen, Steven, 108–109
Khandelwal, Vijay, 110
Knowledge
application of, 56
as asset, 141
capture of, 54
communication of, 55
community of, 140–141
creation of, 57, 85–86
employee commitment to, 52
identification of, 54
incorporation of, 56
reuse of, 56, 164
sources of, 11
strategy for acquiring, 35–36
taxonomy of, 149–150
visceral, 141
Knowledge audit, 68–69, 83
Knowledge-centric organization, 142
Knowledge gaps, 83
Knowledge management
ABC Foundation case study of
initiatives, 145–148
success factors, 142–145, 148–149
adaptability/agility gained from, 64–65, 100
benefits of, 78
budgeting for, 66
business uses of, 3, 66
capital used in, 2, 63–64
change management and, 69, 107–111, 114–116
closed-loop system, 82
collaborative environment for, 71
community-based model, 140
components of, 52, 64, 151
core competencies and, 13
corporate users of, 4–5
cost savings of, 5
creativity from, 65, 100
crossfunctional team for, 66, 68
definition of, 11, 63
description of, 48, 52
governance of, 67–68
human capital linked to, 11–14, 34–35, 79
importance of, 63
initiatives, 72, 140, 143
innovation and, 139–141
institutional memory building from, 65, 100
intellectual capital, 2
leader of, 66
leadership and, 143
measures and measurement of, 72, 143–144
metrics to evaluate, 143–144
at NASA Goddard Space Flight Center, 12f, 12–13
organizational facilitation for, 164
organization use of, 12–13, 53, 65–66, 100–101
ownership considerations, 68–69
people-to-people connection benefits, 88
performance management effects on, 80–91
principles of, 34
processes involved in, 55–57, 64, 81
reasons for adopting, 3, 66
rewards used in, 69, 82–83
skeptics of, 13–14
software for, 134–135
steps involved in, 42, 52–53
strategic framework for
application, 71
components of, 67
content management, 70–71
culture, 68–69
description of, 13, 67, 84f, 84–85
enablers of, 85
governance, 67–68
implementation of, 73–75
measurement, 72
models, 87
technology, 71, 134–135
success factors, 64–66, 100–101 142–145
surveys of, 66
sustainment of, 143
technology for, 71, 134–135
terminology for, 14
trends in, 135
value created by, 99–100
Knowledge map, 70, 83
Knowledge professionals, 81–82
Knowledge ratio, 131
Knowledge retention managers, 70–71
Knowledge sharing
ABC Foundation case study of
description of, 151–152
effectiveness inventory, 155–165
proficiencies in, 152–155
barriers to, 119–120
Canadian models of, 104
communication for, 163
competencies, 103–104
culture of, 103–104, 115, 128, 163
description of, 11, 52, 55, 69
effectiveness inventory, 155–165
industry examples of, 151–152
internalization secondary to, 75
at NASA, 119–120
proficiencies in, 152–155
socialization secondary to, 75
Knowledge spiral, 86f, 86–87
Knowledge stewards, 70
Kotter, John, 107