- Linking the IT Balanced Scorecard to the Business Objectives at a Major Canadian Financial Group
- Measuring and Managing E-Business Initiatives Through the Balanced Scorecard
- Measuring ROI in E-Commerce Applications: Analysis to Action
- Governance in IT Outsourcing Partnerships
- Governance Structures for IT in the Health Care Industry
- Chapter III Two Models of Online Patronage: Why Do Consumers Shop on the Internet?
- Chapter V Consumer Complaint Behavior in the Online Environment
- Chapter VI Web Site Quality and Usability in E-Commerce
- Chapter VII Objective and Perceived Complexity and Their Impacts on Internet Communication
- Chapter XII Web Design and E-Commerce