Switching Backup Products You should never change your backup product just because you're having problems with it.First, the problems with any given backup system are almost always misconfiguration, misunderstanding, lack of defined processes, not enough hardware, or too much hardware. It's almost never the product itself. Second, switching backup products affects all three important business factors: cost, risk, and service levels. There's the cost of acquiring the product, legacy restores, new product training, and implementation services. Then there's the risk of data loss while you are learning the new product. Thirdly, there will be an apparent drop in service levels as you try to figure out how the new system works. Therefore, if you're having problems with your backup system, switching products should be the last thing on the list. Before you do that, hire a specialist in your backup product to make sure that it's performing optimally and that you've taken advantage of any useful extra features that might help solve your problem. They'll probably solve your problem, it will cost a fraction of what a new backup product will cost, and your knowledge of your current product will increase. Therefore, there's only one reason that you should be considering changing your backup product: you have requirements that your current backup product cannot meet. |