Establishing a process program should begin a strategic activity in the organization, one that involves working through a series of managed considerations.
Establish executive sponsorship: obtain formal commitment from executive management for the design and development of a process improvement program.
Establish a process team: formulate a team to begin the work of structuring the process group and planning process program components.
Program design cycle: observe how the organization conducts select business activities, help detail how activities can be enhanced, and then reflect those practices in documented processes.
Train the organization: prepare the organization to begin effectively using the program and its components in an informed and capable manner.
Roll out: carry the program out into the IT community at large and establish it as an organizational standard.
Refine: periodically adjust the program and its components to reflect lessons learned.
Institutionalize: encourage full use of the program across relevant IT groups so that it becomes ingrained in the culture over time.
