Part Two: Confront with Safety--What to Do during a Crucial Confrontation


Chapter List

Chapter 3: Describe the GapHow to Start a Crucial Confrontation
Chapter 4: Make It MotivatingHow to Help Others Want to Take Action
Chapter 5: Make It EasyHow to Make Keeping Commitments (Almost) Painless
Chapter 6: Stay Focused and FlexibleWhat to Do When Others Get Sidetracked, Scream, or Sulk
Chapter 7: Agree on a Plan and Follow UpHow to Gain Commitment and Move to Action

When there is enough safety, you can talk to almost anyone about almost anything. As the best problem solvers move from thinking to talking, heres how they create safety:

  • They begin well. They know how to describe a performance gap in a way that makes it safe for others to talk about with them (Chapter 3, Describe the Gap).

  • They know how to help others prioritize competing demands, and they know how to discipline when necessary (Chapter 4, Make It Motivating).

  • They also know how to help others deal with ability barriers by jointly exploring solutions. They help others comply by making compliance easier. They understand the underlying principles of empowerment (Chapter 5, Make It Easy).




Crucial Confrontations. Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Crucial Confrontations
ISBN: 0071446524
EAN: 2147483647
Year: 2005
Pages: 115

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